Sarpino's Pizzeria West Loop - side

I'm just not going to order from anywhere anymore for delivery… it always comes nasty.cold cheese on top. And they lie to me on the phone too..... so I guess it's 7-Eleven pizza from now on

This Place is a complete rip off the store manager ran my credit card 5 times claiming she only do it once then cancelled my order after waiting an hour, Reported the store Manager to cooperate I will get my money back and take legal action.

Painfully slow, food came way outside delivery window and was cold. Missing items I ordered. I was told there was another order, which I can accept. Though if their tracker is correct there was still an outrageous length of time to complete two orders. And it's up the people at the store to make sure costumers get their food while it's warm at least and don't stack orders that greatly compromise the delivery window. Just a bad job. More than half an hour late.

Ordered a personal THIN crust for delivery and said I will pay in cash and will need change from the delivery guy. I was told it will be there in 30 min. after over an HOUR my tiny pizza was delivered. The delivery guy didn’t have change so I was forced to give him all my cash.for a late, cold, THICK crust pizza. All wrong.

I regret ordering online from this god awful so called pizzeria. I would say that they have the worst customer service but when you call, no one who answers the phone, so there isn't any customer service at all. If there is something wrong with your food, the delivery driver will not take ownership, instead they will blame another employee for the mistake. No business is that busy to provide great customer service!