Moor Hall - Shustoke United Kingdom

Lovely place, amazing service and nice clean rooms. Couldn't fault it in any way. Service: Dine in Meal type: Dinner

Lovely by the open fire with a cup of tea and cake in the afternoon.

Super hotel with lovely staff, great facilities and food

Moor Hall carvery has gone downhill. Such a shame. The service was abysmal, from the start where nobody was there to seat us and whilst ordering drinks, there were no pleasantries. Everything seemed too much trouble. I had to ask the waiter if he could explain to my guests (four) about the starter options. After the starter we were all queuing up for the carvery and no sign of Chef. Tick tick tickAfter a good 10 mins, I asked a member of staff if they had seen him. No surprise they hadn’t but went to look for him and sure enough he appeared shortly after with a dish of carrots and put them in the Bain Marie. The main meal was okay, nothing to write home about, I didn’t have the pork but my guest explained the two slices she was given was mostly fat. Desserts were sitting in a cold holding area that we helped ourselves to so weren’t depending on the staff. The ambience was dreadful. One member of staff was sweeping the floor whilst we ate away. I had to wait 10 mins to see someone to ask for the bill. To summarise, I’ll NEVER go back

I had a lovely birthday trip here! We had a half spa day including a treatment followed by afternoon tea. We both had a great time, thank you!