The Abbey - Shropshire

Seemed to see fair amount of staff on, plus management. Been to the Abbey few times, so to observe very clearly. Only two members of staff were working. Doing bar, taking food orders, clearing tables, bringing food out. They were 2 male staff (one with glasses other goatee beard) both young At one point management and the other staff in a group talking behind the bar. Not impressed with the management, did commit to lad when came on to the bar to serve. Management clearly wasn’t happy with my commit. To be honest I really do not care. There was also a hygiene issue with body odour. Well done to the two young lads. As you both were working so hard. We want to give only you both a tip. But not to be split with other staff

We booked a table for 7 people to enjoy a “Festive Menu” as a pre-Christmas family get together. What a mistake! Our table was reserved ready for us. Drinks ordered and all looking good. We were presented with the standard menu, to be advised that the Festive Menu was not available. Given that we were just 1 week away from Christmas, this was somewhat disappointing. No worries, there’s plenty to order from the normal menu (we thought)! No steaks available! OK, let’s go Gammon… nope!! Burgers Pies Fish…. Very festive (not)! PHONE AHEAD TO CHECK WHAT IS ON NOT ON!!! What we did eat tasted good, but a far cry from the “Festive Menu” that was advertised to be available. There appeared to be a staff shortage inexperience, but the staff were friendly and were working hard.

The big ginger oaf served us, great time would come again great food and great service. Definitely recommend

Reading the reviews I think there is something strange happening. The place was super busy and we struggled to get a seat as we hadn't booked. The staff were lovely and very friendly. Food took about 30 minutes to come out but seeing as it was busy it was kind of expected. My partner had the steak and ale pie which had a crunchy pastry with mashed potatoes and gravy. I had the fish and chips which was crispy and hot. We had a great chilled night and the place was decorated for Christmas. The tree looked amazing. I did feel sorry for the staff at one point a group of people were making a fuss, however it was dealt with quickly. Will be back

This is the 2nd time we have taken my elderly father out for Sunday lunch. Yet again left disappointed, Dad had the beef which he though he had been given a pork chop as he was a huge chunk of gristle and fat, myself and son found it tasteless and in fact both myself and dad left our plates full of food. staff are friendly and helpful but I think some thing needs to change in the kitchen area. I do not think we will return again -sorry