At Goldstone Hall - Shropshire

Not welcoming left waiting at reception for 10 mins shown to table and left waiting further 15 mins took tea order staff not friendly or engaging food disappointing on arrival presentation poor, teas delivered 30 mins before the sandwiches no offers of other drinks or too ups restaurant not busy so no excuses manners cost nothing expensive and disappointing treat for all

So we booked a room for a family wedding mid week room with breakfast included £180.00 . Arriving early to experience the hotel facilities, room was nice but somewhat small but everything was okay. Ordered a drink for my partner and I , 1 pint of lager, vodka and bottled lemonade £13.80 not expecting this sort of price, strangely then the price fluctuations throughout the evening was somewhat disappointing. Finally at the end of the night we were disappointed to be told you could order another drink but not sit down stairs with our friends! How bizarre. Sorry to say that the staff were abrupt, to the point of like it or lump it attitude, and not just to me but other people as well. Would have liked to have stayed for breakfast with family and friends but based on the attitude and atmosphere got up early and left . For the price of a room won’t be returning here any time soon all be it discounted , even told to pay up and go !! Lacks customer service, take it or leave it attitude in general, very disappointed.

Had Sunday lunch here with my family and what an amazing experience it was, everything from how special you are made to feel, to the utterly delicious food, I couldn't rate it highly enough. It is not just about the food, it is about the whole experience, from sipping drinks in one of the lovely drawing rooms to wandering around the very well manicured garden. This place is very special and I can't wait to return.

We were made to feel very welcome as soon as we walked in, this place is relaxed and unhurried. The only thing that is mass produced here are the plates and dishes, the food most certainly isn’t. The starters simply first class, the mains were just as good so many places use frozen veg and roast potatoes etc but this place definitely doesn’t) the meat on the plate was two thick slices of extremely tender and flavoursome. The vegetables were oozing with flavour and freshness. The desert trolley was a joy, everyone looked at it as it was wheeled into the dining area, I chose the apple crumble, my wife the sticky toffee pudding both homemade and just perfect. We had coffees in one of the other rooms just off the main restaurant and talked about how enjoyable our Sunday lunch experience was. This place is an absolute first class gem

We stopped here for a quick breakfast on our way somewhere else. Very nice food (the sausages and scrambled eggs in particular), beautiful location, and at £15pp inc coffees, cereals, toast, and a full cooked breakfast, no more expensive than stopping at a motorway service station! Well worth the detour