Tropical Smoothie Cafe - Sharpes

I come in and order my food and everything is fine until I noticed that a elderly white lady never got her order. Then the black girl (darker one) proceed to yell at the male employee with a lot of hair. She was talking down on him for not having her order and asking why it wasn’t made. The man proceeded to reply and tell her that she is the one pulling tickets and recalls a time she didn’t something wrong. I can agree on one thing, she is the one indeed pulling the tickets which may give order confusion. I literally have a sticker on my drink that says Samantha and it’s for a Bahama mama. And I’ll tell you two things, my name ain’t Samantha nor did a order a bahama mama?. And I’m not fund of the talking down on coworkers. I love this location and would like to see those negative interactions being discussed and worked out in the back and not in front of the store in front of everyone. Yall are a team so if one person look like they can’t do they job they all yall look like that.

If I could give this location a negative I would. I visit this establishment every Friday and unfortunately, most often have an unpleasant encounter with one of your cashiers Rachel. She is always extremely rude and lacks basic customer service skills. Her greetings are forced and unwelcoming. On today I walked out and she rolled her eyes.As someone who values good service and believes in treating customers with respect, I was deeply disappointed by this experience. It left a negative impression on me and I will never return to this location and be sure to share my experience with whom I know.I understand that everyone has their bad days, but it's important for employees to maintain professionalism and uphold the standards of customer service, regardless of their personal feelings or circumstances.I hope this feedback can be used constructively to improve the customer experience at your establishment.

This Hendrics location is awesome! The food came out quick and fresh, and the Bahama Mama smoothie refreshing and blended perfectly! We especially loved the front porch sitting era it had a very tropical vibe an was a nice era to sit an eat your food.Vegetarian options: Noticed a few different vegetarian options.Parking: Parking was a little tricky, it only has a small little lot in the back of the building.

Stay Away!!!!Terrible customer service. Won 't refund money when they messed up my to go order.Madison- manager on duty may as well be a continuous annoying automated recording with all the help she was willing to offer. She was very rude.As a vegetarian- turkey in my food is appalling. I understand people make mistakes- but it sure wasn 't Madison 's fault-she made sure I knew that.Stay away from this Tropical Smoothie!

Every single time I go all the employees look angry and hate their job. Rude slow they completely disregard you. The worst costumer service the worst of any kind of restaurant I have ever been