Pioneer And Brasserie - Sefton

I'd booked my daughter's 18th birthday at one of this venue's function rooms. We agreed on the party running from 18:00 to 00:00 with an option to bring our own food. Majority of the attendees were under 18. The party was going well until about 23:20 when my daughter was informed that the bar is going to close early (by about 40 minutes) and that they have to leave the venue. The kids quickly collected some of the food, some of it they threw away since they didn't have anything to pack it with. They were forced to wait outside in a cold, rainy weather until their unaware parents came closer to midnight. It was only after one of the angry moms arrived early to collect her child and knocked on the bar door that they offered to bring the children back inside. Around 23 40 I arrived with some boxes to collect the leftovers and tips for the waiters and was shocked after I realised what had happened. I don't understand the waiters' behaviour, they closed the bar early because there wasn't any guests in other parts of the building and my daughter had been kicked out. On Monday after the party I spoke to the bar owner. She was very unprofessional. She didn't see anything wrong in the way the waiters acted. Her excuse was that we paid very little for the hire of the venue, but in fact I paid the full amount. During the entire conversation she kept saying that they did us a huge favour because we paid too little and brought our own food, which was all pre-agreed with the manager. I didn't however receive an explanation as to why the waiters did what they did and no refund was offered. I did receive an apology. During the conversation the manager was there as well and while stroking his hair she said that he is not a manager of the venue.

Since pioneer has been under new management it has become one of the best place for me and my family to come out for food all the staff are just lovely and the service is fab and very welcoming just love coming here and no as expensive as I thought it was going to be just live. It her if if love good serves and even better food this is the place to come

Came here with a friend and had 3 small plates each and it was delicious. Waitress Ada very helpful and nothing too much trouble. Would definitely recommend.

We popped in looking for something to drink and for a catch up. What a fantastic place with great service, friendly manors and quality food and drinks. A brilliant outside area to enjoy the sun which is also clean and tidy. We recommend this bar if you are visiting or in the Crosby area in Liverpool

Came to this bar before Christmas and was not that impressed to be honest, but driving past and seen the ‘New Owner’ signs and thought I’d give it another try. What an absolutely amazing difference, the place was really fresh and clean, met instantly by smiling staff who really looked after me and my friend (Oly). Food is amazing quality and not a expensive in the slightest for the quality, I eat in a number of places and this one is without doubt as good, if not better, than some really big names!!