Wendy's - Scottsdale

Always closed abnormally early every time I?ve gone there and I know they are lying when they say ?We are actually closed? in response to my questions. Not only have they not updated their hours to reflect closing so early (they?ve been closed as early as 9pm), but from the tone of voice of the workers they are completely unapologetic about. Extremely disappointing service and don?t feel sorry for misleading their customers.

Employees ALL stand outside during business hours sucking cigarettes regularly just staring at customers in drive through while no one gets helped. Store will just be locked customers are ignored. This has happened multiple times at every time of day over years. How many times does a person show up to an open restaurant they?ve placed an order at to the staff just standing around, wasting time outside refusing to help customers? This goes way beyond just a bad staffing problem and clearly extends to a management/ownership issue at this point. This franchise is an embarrassment to Wendy?s at best. Good luck, if you can even get the employees to acknowledge you they?re too busy getting paid to smoke as a group outside the door next to the drive thru window with the whole restaurant locked.

This restaurant is almost always closed for dine-in. I typically place my orders using the Wendy's app, which indicates that it should be open, but every time I arrive for my food, the dine-in section is closed. I end up having to use the drive-thru instead. The service is terrible, as they're rarely open when they say they will be.

Amazing service! The fries were incredibly fresh and hot. The restaurant was clean and had quick service. My cashier, Sharon, was extremely helpful with my order and knowledgeable about the menu. It's rare to find such excellent service these days. I truly appreciate it!

This used to be a great, clean fast food spot that was always bustling. While there's still a line for the drive-thru, the inside has become dirty, and there aren't many customers. The cashiers are quite rude. It's convenient for us since it's on our route, so I still go there... thankfully, the food is still good.