The Lounge At The Palm Court Scarborough

Honestly a very mixed one for this place I’ve had afternoon tea here earlier in the year it was great, service a bit slow but over all great. However, recently we went for lunch and what a shambles! Firstly sat on a dirty table that was then cleaned while we sat at it, had to wait 20 minutes for someone to take our order. Tea for 2 the cups and spoons were filthy we had to ask for more then had to wait a further 10 minutes to find someone to ask for sugar the glass for a coke was covered in Greasy finger marks. The food came pretty quick probably because non of it was cooked) fish and chips was the worst fish and chips I’ve ever had chips were freezing and still had a thick layer of fat on them from where they’ve been blanched then put in the fridge and not cooked properly and for long enough afterwards, the fish was off it tasted so strong it was inedible, mushy peas freezing so over all that meal wasn’t eaten the ploughman’s well that was very average when it says rare beef it’s raw not rare, had much better elsewhere. Made the waitress aware of all the above issues and wasn’t interested just said ohh I’ll talk to the chef never tried to rectify any of it. Then to top it off getting asked to move half way through eating for a workman to get to plug to test it just took the biscuit I understand these things need to be done but come on you get them done when you’re closed not open with guests in. Over all a terrible experience and really below expectations for the sort of pace they try claim to be.

Attended for afternoon tea as a couple. One had classic afternoon tea and the other had the fish and chip afternoon tea. The portion size on the fish and chip afternoon tea was minuscule. The haddock was smaller than a fish finger, one prawn in batter , one piece of scampi. The prawn cocktail was served in a 3cm round ramekin that you normally get your tomato sauce in! The chips were greasy as the oil needed to be changed. You got a big portion of tartare sauce (the same size as the prawn cocktail: fish and chip afternoon tea definitely not worth the money.

This is a lovely place to eat. The food was good and staff excellent. We will try to stay in the hotel in the future

Went to the Palm court for afternoon tea with 3 friends and it was fabulous. If your looking for something special, this is the place to go. Lovely surroundings, lovely staff, gorgeous food

Second visit in two weeks, but this time treating the wife. Lovely setting and exceptional level of service.