Tim Hortons - Saskatoon

Wouldn’t fill my drink to the top because I asked for “less ice”

This Tim's is about as mid as it gets. Semi-frequently gets orders wrong, drive thru staff cannot keep track of who's order is who's, even falls behind with mobile orders. Definitely need more staff members and honestly someone there to direct traffic thru the parking lot. The Tim's traffic causes much hassle leaving this area.

Have you ever seen the show “Dude Where’s my Car?” Where the guy is ordering in a drive thru the lady on the intercom always instantly replies “and then?” And it turns into a huge ordeal? Well, that is my experience at every single tim hortons lol. You don’t come here for the service I’ll tell you that.The donuts at all locations just seem way less fresh now than they used to be but the rest of the menu has improved which is cool to see.Tim Hortons is more so for people who need extremely quick drive thru coffee and don’t care about the customer service or quality. Caffeine is caffeine at that point lol.I will have to say, that the biggest thing that has turned me away from tim hortons (even happened at this exact location) is that when I order an iced coffee there is SO MUCH ICE that it takes up all the room in the cup and you get barely any coffee. So when ordering I ask them to put the ice on the side….. and they do…. But then hand me a barely 3/4 full cup??? I ask them to fill it up please as I asked for a large coffee and this is poured slightly over halfway full. THEY ABSOLUTELY REFUSE!? What? That’s ridiculous. As a pay customer who is paying for a large iced coffee, YALL billion dollar chain franchise can absolutely afford to fill it to the top. Not stopping at the line on the cup. It would have been the slightest amount of coffee in the grand scheme of things and quite frankly I’m not paying $3 for a 1/4 empty cup lol.So between the horrible customer service at almost every single location I have been to in the last 5 years, stale donuts being too greedy to actually fill up a coffee cup that I paid to drink just have ice on the side I would much rather go to Starbucks. The cost of basic coffee compared to Tim’s is comparable but it is a completely different environment. They ask how my day is, they give customers dogs “puppicinos” which is a tiny cup with whipped cream, they have an awesome rewards program with daily deals AND they have absolutely no problem filling the coffee to the line it should be (at the TOP) while still giving me my ice on the side. Tim Hortons is going to go down like Robin’s did eventually

At 6:45 am espresso machine was being cleaned...went to McDonald's for a strong cup of coffee,their machine is always ready....i wanted tims...but was...

This morning I stopped at this location for breakfast at the drive thru. When I got to the pay window I realized I didn't have my wallet and told the...