Gyuzen Sapporo Ekimae Doriten

Had my first shabu shabu in Hokkaido! Nice food good beef!

First of all, we booked a table at 19:30, Staff are nice and table is ready for us. We decided to take Sukiyaki ‘All you can eat’ option. Food is fine except it takes a while for staff to response. The big problem is ‘All you can eat’ allows 120 minutes is clearly stated on the menu, around 21:00( about 90 minutes passed)the staff came in and said last order has gone so we are not allow to order anymore. To be honest, I would be satisfied if the staff came in and say this will be the last chance to make an order instead of denying. Also, when we have the bill there were 4drinks where we only ordered 3drinks only. I still think the staff messed up the table number causing this series of problem. Overall attitude is good but very disappointed by the restaurant services.

My mother in law and wife were not impressed with their service. Whatever we ordered for side dishes, they never brought them to our table unless we paged them Food was not the worst, yet they could have covered that with better and faster service. This lady, who was doing cashier and serving, was not rude, but then she couldn’t greet and help us when we claimed our food, and told them we didn’t want them after 1 hour from our first order (she brought them afterward and we had to take them anyway . I understand that they are not the 5 star restaurant, but we are still paying something. I hope they treat other customers better from today onward (we won’t be back, but good luck . P.S. really wished that we could have had this first!!! (We were done eating shabu shabu after one hour, then appetizer? Didn’t think so .

Made a reservation easily online, don’t think it was really necessary. Foreigner friendly and really delicious sukiyaki! すごい～

Quality of meat : 3/5 not good but not bad Service : quite slow. Look like they shortage in manpower. Taste: pretty ok. Variety of food: 3/5 Overall, i rate around 2 out of 5.