Baskin-robbins - Santee

I absolutely love the Cappuccino blasts at this restaurant. They are incredibly delicious, although a bit on the pricey side. It was my first time visiting this location and I was impressed by how clean it was and the wide variety of cakes on display. Despite arriving just 5 minutes before closing time, the staff member was very kind and insisted on making my drink. I know it can be a hassle to clean up and then have a customer come in last minute, but the staff made sure to make me feel welcome. The only issue was that they accidentally made me a mocha instead of the caramel one I had asked for, but I'm sure they would have corrected it if I had mentioned it. While not my preferred choice, it was still delicious in my opinion.

The ice cream at the restaurant was fantastic – it tasted fresh and there was no freezer burn. Unfortunately, my husband did not enjoy his chocolate dipped waffle bowl as it tasted like coconut, which he dislikes. The cherry on my sundae had a strange raspberry flavor. The employee who helped us was nice, but the two employees in the back ignored a woman who came in at the same time as us. When I ordered the Warm cookie sundae, the employee immediately informed me that the microwave was broken.

Whoever the man was working this morning was incredibly rude to me on the phone. I was asking very normal questions about cake prices and whether or not I needed to pre-order. He very abruptly told me he didn't have time to discuss this withe because he was busy. I'm pretty sure customer service applies to customers on the phone. I called back to speak to someone else and he practically yelled at me when he answered the phone. I cannot believe someone would be so rude to a customer looking to buy such a large ticket item. I told him that I definitely will not be purchasing the cake from him. I will probably never go to that store again.

The staff we encountered this evening were rude and stupid. The job is pretty simple, you scoop ice cream lol. We asked if they had a certain flavor because we did not see it in the case, and one girl said no then we asked the other lady and she said yes.Then we asked about another flavor, and both said no, but then we saw it in the case. How do you not know what flavors you have? There?s not many of them and they are labeled in front of you. My husband then asked that they pack 2 quarts for us of those flavors, the first girl said that they don?t do it and to look at their prepackaged ones. He then asked the shift manager who also said they don?t do that. It?s on the menu, and we?ve order quarts and pints before. He asked a third time, and something must have clicked bc that?s when she said she could do that. Both ladies were being rude and short with my husband, there weren?t any other customers there, not that being busy warrants a bad attitude towards your customers. Anyways we got home and the quarts weren?t properly packed. They literally weren?t packed. The ice cream was sitting loose in the container, and when we packed it, it was about half the size. What a rip off. If you want Baskin Robins, go to another location. There are a ton nearby

Went in after working outside all day. Air conditioner felt so good Store was very clean. Ice cream was great and staff was polite. Would recommend to go again.