Starbucks - Santa Rosa

Starbucks works were awesome and I got my drink pretty fast.

The guys second to lay day. Didn't have the oven ready for their customers and waited for my egg bites and this is how I got them. When i asked for the proper packing because we are traveling he said that's all he had. Did not care about his job or having their customers leave happy. Disappointed. And didn't want cold eggs either

I have been to this Starbucks many times. The drinks are usually ok, but today I witnessed something very disturbing. It was training day and they had at least 8 to 10 employees behind the very tiny counter. A young lady took my order while an older woman stood by training her. All seemed well as I went to the other side of the counter to wait for my drink. A few minutes later I see the same young lady in tears. I put my arm on her shoulder and said, everyone has a first day. It will get better. She said that the lady was frustrated with her and yelled at her. I told her to go to the bathroom to gain her composure and then come back and make that lady eat her words. I want whoever is in charge of Starbucks training to know that 8-10 people behind a tiny counter is a terrible training environment. It was very loud; they could barely hear the drink orders and I 'm pretty sure some fire code was broken. Also, trainers need to be patient. They need to encourage their new employees when they make a mistake to give them the confidence that they can do the job. You don 't tear them down out of your frustration. There are books you can read to tell you the top 10 things Successful Trainers Do , and I can assure you that making an employee cry is not on the list. So, I beg you Starbucks Corporate Training, revise your training techniques or retrain your trainers!

Always enjoy treating myself to my favorite drink ?

Horrible service?? some days they have no wip another days no cups..