Maymanta - Santa Eulària des Riu

El personal lo es todo y el de este hotel es de lo mejor. De manera general desde la llegada, atentos pero sin molestar, siempre correctos y prestando servicios y ayudas lógicas a las necesidades que en un viaje a Ibiza surgen.

En un enclave privilegiado, con unas vistas magnificas, buen servicio y un menú degustación muy apetecible y delicioso!

El lugar es bonito, solo que necesitan mejorar en el tiempo de espera de la comida y el servicio, no me pareció un sitio de 5 teniendo la categoría que tiene, hay sitios mejores en ibiza sin dudarlo.

Our 2nd stay here, Sol and Yaiza amazing service, they looked after everything we needed with a smile. all the staff were very kind and helpful. Rooms and food are perfect for families, thanks Sol/Yaiza/ everyone at aguas, See you next year !

We have recently stayed at Aguas de Ibiza for 10 nights. The first thing to note is that this is definitely not a 5 star hotel. The rooftop pool i suspect is what warrants the 5 star but other than that, it is in no way 5 star. We had several issues with our room, the first being that we were completley misled by reception and told that if we pay extra we can have a lovely sea view room. What they failed to tell us is that to get this sea view, you need to lean over the balcony and bend your neck to see around the trees and then you see a slight corner view of the sea. If they had told us we would get a PARTIAL sea view then this would be acceptable but they didn 't. My Husband raised this with Sol who is the guest experience manager. Sol successfully managed to avoid the issues raised for our entire holiday telling us we will catch up soon . We got to check out day and had to basically ask outright what Sol was going to finally do to rectify the fact that reception had mis-sold a room to us. Eventually we got the offer of a free lunch instead of reimbursing some money from the room charge. Sol is very good at giving the impression of being friendly and helpful but when it comes down to actually sorting out issues she isnt interested. Thats the first issue. Next, a 5 star hotel shouldn 't have constant air con issues, a door that does not lock properly (safety issue with a baby) and a constant damp smell in the room. A 5 star hotel should have friendly receptionists greeting you when you arrive. The receptionist who checked us in was unfriendly and not welcoming at all, not even a smile. She didnt even inform us about facilities at the hotel, for example she did not tell us we were welcome to use parts of the spa free of charge. (Not all receptionists were unfriendly but this one definitely was) Service in the restaurants is very slow. Towels for some reason do not all come out at the same time by the pool so you end up waiting for a clean towel to arrive. There were several loose tiles by the pool, one being by the steps that you walk down to enter the pool which was very dangerous and someone actually tripped over on this and they were luckythey didn 't break their leg. Members of staff walk into your room without knocking which is bizarre. When you call reception to get issues in the room fixed it often took hours of waiting. When we checked out we asked for a courtesy room to freshen up as we had an evening flight and had a 6 month old baby to get ready. We were specifically told we cannot have this room until 5pm (we were being collected at 5.45pm) when we arrived at reception at 5pm the room was not ready. By 5.15pm when we asked again, a very rude man at reception dismissed us entirely and was not helpful in the slightest at trying to rectify the situation. Not all members of staff were like this, most were pleasant but there are some who let the hotel down. Oscar behind the bar on the ground floor was excellent and went above and beyond with his service. The breakfast buffet was very good and the rooftop pool is lovely. But the issues we had shouldnt happen at a 5 star hotel and Sol refused to really offer help with this telling us Tui would need to sort the issue when it was the hotel who caused the issue, not Tui. She gave us her number via WhatsApp to discuss issues and when my husband told her about the courtesy room issue and the rude receptionist she didn 't bother replying. I guess once you have checked out you 're not the hotels problem anymore. Very dissapointed. It 's a nice hotel and we had a nice stay overall but don 't be misled, it 's not 5 star service.