Lulu Carpenter's - Santa Cruz

Not once but twice has Lulu’s sent me an incorrect order from DoorDash. I literally selected “extra hot” for a latte but they sent me an iced latte. The previous time, they sent me a latte made with dairy milk instead of macadamia (I cannot have dairy). Please read your online orders more carefully. These are careless mistakes.

Excellent customer service every time I go and coffee is always perfect! Never burnt. Amazing all around

Incompetence, always one person behind the counter such that the line takes 30 minutes after that you wait for you food only to be told they don’t have what you ordered, why not check before you order? He did and then he dropped it. No apology just a blunt “I dropped the last cinnamon raisin bagel we have salt or whole wheat” do better

I order hot chocolate was horrible no same was before test like nothing

Ann had a free latte on the house!Free latte on the house