Sumika Santa Clara

For last several months it's my favorite Ramen place. I am very picky, but they are great place!!! All my family members happy and each found their favorite dish. Kids love Fried Gyoza so much. I like convenience, you can order to-go, can have lunch with family or have date on dinner.

They need to fix their online ordering system for dine in guests. As other reviews have pointed out, this place has an automatic 15% surcharge that is basically tip. There is a sign next to the entrance and on their menu. However, when using their online ordering system through the QR code at the table, there is no indication that the surcharge is included. The tip is automatically set to 15%. The breakdown of the bill and total does not show the surcharge (see screenshot). Looking at it closer now, it seems like it was included in the tax . I ended up giving 15% tip and noticed on the receipt they email you afterwards that clearly showed the 15% surcharge. I talked to one of the staff at the payment counter and was told that they ...don 't control how the online ordering page looks. The surcharge is clearly posted at the front and on the menu . This isn 't good enough; Add a message to the ordering page, show the breakdown, default the tip to 0%, inform your guests about the online ordering issue when they sit down, or switch systems. I can 't believe I had to push the issue to get a refund, you 're ripping off your customers, especially the ones who WANT to tip you. It seems like this has happened many times before because the refund process was very smooth. About the dinner: Donabe Spicy Miso Ramen: delicious and the portion was plenty (5/5) Sumika Salad (Small Size): Actually quite large, but not the same as the Sumika Salad I had pre pandemic at the Los Altos location. Food came out quickly. Online ordering system is convenient. They were sitting customers until closing (8:30PM), which is a plus since some places actually close 30 60 minutes before their closing time.

Bummer. Yelp needs to remove all the yakitori-related photos of the food and menu. Despite looking forward to yakitori and being let down, we stayed and tried their ramen anyway. It was underwhelming. Nothing shined flavor-wise. The unfinished interior made the experience worse. Depressing like a ghost town.

Fantastic! Love this place! Been here one time and will definitely come back. I highly recommend

The only star goes to takoyaki. The rest food is pretty mediocre. The service experience is the most terrible that I had in Bay Area, specific with a male waiter. I really want to tell the rest people in-line that the service and food don't worth the wait at all This is the location in Santa Clara.