Cold Stone Creamery - San Ramon

The staff was rude. The two women who assisted us seemed bothered when we requested the Kirby dessert in its actual Kirby cup. Instead of a smile, they greeted our request with a sigh, which was disappointing. It’s unfortunate to experience this at a Coldstone, especially since other locations have been much better.

This restaurant is definitely not worth the price. The ice cream is excessively sweet and made me feel nauseous. I only managed to take a couple of bites before I couldn't eat any more. Additionally, the establishment is quite small. I do not recommend it.

I had a terrible experience at this location. When my sisters and I arrived, we were met with unfriendly looks right from the start. As we each ordered our ice cream, things took a turn for the worse when it was time to pay. One of the employees nearly threw my sister's ice cream on the counter while we were waiting to check out. The staff member who helped me was kind, but the cashier was extremely rude. He tossed our money back at us, and when we requested lids for our cups, he threw those as well. From the moment we entered, the cashier's demeanor was unfriendly, and his customer service was poor. I really hope corporate addresses this issue before anyone else has to endure such an unfortunate experience. Customer service should be a priority, and this situation needs to be handled properly. I cannot recommend this location to anyone.

Bad customer services. If I could give a zero, I would have for my experience today. The store was empty with two helper behind the counter today when I walked in. I ordered a pineapple mango smoothies, which the first guy took his sweet time goingto the back room to retrieve the mixer bowl. When he came out he asked again what flavor I wanted, and instead on MANGO pineapple, he told his buddy it is pineapple, and they both pushing back and forth on who would make it. By that time there is aline behind me, about 6 customers. So the 2nd guy prepared the ordered and let the machine ran, and went to help the 3rdcustomer, while the 1st guy took another smoothie order and quickly prepared, and cashier's for the 2nd order. There 3rd, 4th,5th were also done at that time, the 2nd helper keep looking back at my smoothies but instead of finishing it, he went to helpthe 6th customers in store. The 1st guy saw me standing in front of his cashier waiting and asked what did I get. I waved myempty hands to him, and he asked me DID I ORDER? Told him yes, and he looked at the smoothie machine, shrugged then continuewith the cashier charges for the rest of their customers. I asked them if I ever gonna be served, they acted as if they had noidea what my issue was about, so I left the store Would not returned as this was not my first time dealing with rude helpershere at this store. Not surprised if they are going to close neither in this day and age

One of the sweetest lady at the counter that I've come across! She was patient and answered all my questions (regarding flavors) and gave my son free stuff to try out. Such a pleasant experience