Est. Prime Steakhouse - San Gabriel

Planned to celebrate a special occasion with our group and looking forward to EST but really disappointed. They didn’t seat us until 30 minutes after scheduled reservation even though our table was available. The service was extremely slow, and we had to track down our waiter multiple times. The steaks were excellent for half our party and cold and under cooked for remaining. They also forgot or brought late more than a couple of items we ordered.

Upon our arrival, we were informed that the restaurant's payment system was down and we could only pay with cash or charge it to a hotel room. Since we weren’t staying at the hotel, my friend had to drive about a mile to withdraw cash from an ATM to pay for our meal. Typically, one might expect a place to offer something as a gesture for the trouble, like a free side dish or a discount on the meal, but there was no such offer made. Instead, my other friend and I sat waiting at our table while the waiter casually checked in to see if we were ready to pay yet. He did apologize for the inconvenience, but for a $450 meal, I would have expected more than just an apology. Overall, while the food was enjoyable, the experience was less than what we hoped for.

Loved everything this about this place! My husband even liked it and he hates everything

Excellent food, Drinks, and service. Ryan was superb!

Amazing food and service! They really care about attention to detail and it shows. Loved all the personal touches they added to celebrate my friend's birthday. We had a champagne toast and complimentary dessert! Would definitely go back and recommend this restaurant to all my friends and family.