Panera Bread - San Diego

The Drive-through Experience! So happy to see a Drive-through at Panera Bread!! I ventured 15 minutes away from my normal route just to experience it! It was a little slow, but worth every bite!

Walked in to the smell of cookies, instantly feel very relaxed. Staff very kind and welcoming. Hadn't been to one of these in many years. Definitely will be back. I ordered the kids meal turkey sandwich since I wasn't very hungry. My friend got the broccoli cheddar soup and salad. Everything fresh and delicious.

Juli, is a very nice person. Very friendly and committed to her job. I was pleasantly surprised by her above and beyond level of service. BTW, the smell of fresh baked goodness is unbelievable too. Thanks!

Waited 30 minutes in the curb side pickup. I went in think ok they are busy. I will just grab it. My order was just sitting there getting cold. When I asked for it they curb side I said yes. He said you was to wait in your car. I let him know I have been out there for 30 minutes how much longer you want me to wait. The lady was talking to me with her back to me and never turned around. Go back to eat my soup which was cold and had less then half of cup of soup. $6 plus tax for an empty bowl. So upset. Never will go back! Customer service sucks!

I usually get to this location late morning or early afternoon. I will usually get a bagel, coffee and a loaf of bread depending on what is available). Every visit has left me a bit disappointed, especially if I bring my kids along. There never seems to be a decent selection. Stuff is sold out or not ready, not sure which it is. If I had to guess having spent a part of my 20s as a baker, the items are sold out as backing is usually done in the morning. I truly believe too that the staff discourages ordering at the counter and not the kiosk. If a place is not packed, I much more prefer to talk to a person than order at a kiosk. It is quicker in person. If I were to only use the kiosk, there would not be any human interaction at all. Place my order and it magically appears at a window. Panera to me has always been a place that was a notch above with personality, this location has none.