Nothing Bundt Cakes - San Clemente

I picked up the wrong order on Saturday 6/26/21. I called to let the associate know of the error and the sweet associate name is Farrah M on the receipt not sure if it was the right one I spoke with and waited on me. I told the associate that I can return the wrong order and will exchanged since it was not open yet. My guest decided to have the lemon flavor since white raspberry are equally great tasting. I told her that I already removed the plastic wrap and ready toserve it so alright to keep the wrong order. Said she will deliver my order to my house and asked for my address. When she arrived, I suggested that I should pay for both but she said that they will just end up donating the cake anyway soit was okay to keep both. The young Asian American sweet girl provided me with an extra ordinary customer service by dropping it off to my house when I told her that I am only two miles from the store. My guests were very very impressedby her professionalism. If the manager of the company is listening. your associate deserve a commendation because of her loyalty to your company. Let me know if I can compensate her just in case the company plan to make a salary deductionbecause of my error. I believed that customers should check their orders prior leaving an establishment for accuracy. It should be two sided in my opinion. They are the most delicious cakes and I am a customer for life. Thank you for greatservice.

Genuinely, this is by far my favorite Nothing Bundt Cakes location! I live up in Mission Viejo and would rather drive down to San Clemente knowing I will receive the best service out there! I have been here dozens of times since they opened last year and I have never been disappointed by their top quality service. I have had a new associate each time and they all treated me so special! The owner is also very kind, considerate, and personable! He has taken the time to ask aboutmy daughter's birthday when I came in last and made sure I had everything I needed including balloons, candles, and of course cake! Their cakes are to die for! They are so moist, fluffy, and beautifully frosted. They are all so detailed anddiligent when taking orders. I am absolutely going to be a customer forever and I look forward to coming back! Thank you!!

Excellent cakes! My boyfriend?s family bought me a few mini cakes for my birthday and they were awesome! I highly recommend the raspberry white chocolate cake.

Great service, great selection, and they even have cute aprons and baking- and food-themed items to browse, like a boutique! The menu is practically endless, with occasions and cake decorations. Love Nothing Bundt Cakes!

This review is for Jim, the owner of NBC, San Clemente location- Nothing Bundt Cakes should be interpreted as Nothing But Carelessness I have been going to this NBC since this past June. (Today I went in the store at 4:45 P.M. I had the intention of buying $50-$100 worth of bundtlets for my birthday celebration tomorrow, depending on what flavors were available. You will see that I had not had the chance to communicate that on my visit today. I looked on Google and sawthat closing was 5:00. I had 15 minutes to make a purchase of bundtlets for my birthday celebration). As you know, we have had several pleasant conversations inside your store. The service is usually only good you are there to servecustomers. Otherwise, the word service is entirely lost in your business. I have shopped there about once every 2 weeks since June. Sometimes I 'll buy bundlets, sometimes I 'll buy a whole cake (September 2 was when I picked a wholecake). Yet, your employee Alaina does not represent your business well. Alaina is either poorly trained or inept, doesn 't understand common courtesy, or this is her first job as evidenced in how she relates with customers. After being served by Alaina once before, I filled out the experience survey sent by corporate headquarters. I also expressed to you in person of Alaina 's attitude on how my shopping experience was less than acceptable. You had explained thatAlaina was two weeks ' new lack of employees, and she just loved: being at that job...well, looking back you could have fooled me that she loves her job. With regard to today 's unpleasant experience, as soon as I stepped through thedouble doors, I was greeted by one employee and asked if I was paying by credit or cash. That is a strange question to ask when a customer walks in without making any bundtlet selections. I asked the employee what was easier for themrelative to payment and she said that it did not matter which method of payment to use. Then why ask whic