Panda Express - Salt Lake City

It is always the same when I go to order my food, this lady is always only going to order from the customers in the line, sometimes she even insulted me by saying strong words. ok I understand that she is latina, but for God's sake, since she won't talk to customers without insulting her, I even saw how she does her, let her be angry and she fires her for the words she says, this lady is only good with those she talks with spanish and the rest, where are we? besides the fact that she is an aggressive and humiliating person, I would be sad to know who the manager is who has to put up with this crazy woman if it were me, I would fire her because how bad a person she is to the customers who come to eat here. ...

They hired someone that doesn’t know what they are doing, to do everything for them. No one helps with online order customers. They have this kid at the register who thinks that he just has to do the orders for the people who do walk in orders. He completely ignores people picking up online orders. I had to interrupt him serving a customer to get him to pay attention to me and my order that was already late. My order was sitting there. I tell him if he can please do my order because it is late. He tells me he has go bag it. I tell him can he please bag the order because it has been sitting there and he keeps skipping it to serve walk ins. He has ignored that order for 10 minutes, and if I didn’t tell him 3 times to please bag my order, I might have never gotten my order because he would keep skipping it and it would be there all night. To top it off, the other staff knows he is not competent to be handing everything, but they just sit back and watch him burn and don’t help with anything. The kid is not competent for this. He has a dry erase board and he writes things down to remember things because he can’t remember things like my order. Even after he writes them down he already forgets because he doesn’t reference the board he just wrote down on and goes back to serving walk ins and forgetting all online orders. Literally no one else will help. All the online order people got fed up with getting ignored so they all bombarded him with their orders and completely cut off the walk in people that were in line and then they started getting mad that they were being ignored, but hey, Panda hired someone who can only literally do 1 thing at a time, and make him do everything at front of house even though he is clearly not competent. It’s on Panda for being a horrible company.

The food is always good, the staff are friendly and helpful but between masks, plastic partitions, and accents we had a little trouble understanding some of the servers. But we got it all figured out in the end. We will definitely will go back.

While I realize that this place is a very busy location, it's unfortunate that our orders never come correctly (egg rolls are always forgotten). But the last time we ordered from here my grandma found piece of a metal can in her food. She nearly swallowed it, but stopped herself thinking it was a bone or something. Nope. It was a metal piece probably from a can. This was the chicken/mushroom dish. We won't be ordering from here again.

Very busy location, I feel bad for the employees cuz they are always working so hard. Despite, they manage to give great service and food. I come here all the time!