Subway Shell Garage - Salford

I ordered a Subway for myself and my disabled brother through the app, using both his account and mine. I went to the store to pick them up. When I got there, I spoke to a young cashier who was about to hand me the sandwich. Suddenly, a man who seemed to be the manager (my guess), with a strong Nigerian accent, came out and asked, Is that your order? I didn 't think he was talking to me, so I continued talking to the young cashier. Then the manager said, It 's a duplicate order and asked to see my app. I was confused because I knew I had ordered two sandwiches. When I showed him my account, he saw one order, and as I was logging out to log in with my brother 's account, he shouted, No! You can only get one sandwich with the promotion. I tried to explain that the other order was for my brother, who is disabled, and that I usually run errands for him. He interrupted and said, Are you trying to challenge me? which confused me even more because I wasn 't being confrontational. He then said, If you challenge me, you will not get your sandwich. I asked what he meant, and he repeated, You 're challenging me. If you don 't keep quiet, you 're challenging me. I don 't have much money and couldn 't afford to lose what I paid for, so I didn 't argue further. However, the experience really disturbed me. It 's been two days now, and I initially wasn 't going to write a review, but I don 't want other customers to go through this, especially those who might not be in the best frame of mind. It 's important to mention that I am also African and only 21, though I look younger. I think the manager 's attitude was influenced by my appearance. However, sharing similar backgrounds doesn 't justify rudeness and poor customer service.

Amazing sandwich and fully loaded Raham who served me was super friendly and couldn't be more helpful. Cannot fault 10/10 loved the southwest sauce (im a subway newbie) and the cheesy nachos.

Enough really is enough. It appears the staff member in question has mis treated numerous members of the public. I am urgently writing this email as I have a valid suspicion your staff member by the name of Ben has a distinctive ego obsessive personality which does and should not exist in your company. This morning at 18th August at around 8.10am I walked into my local Greggs to pick up my weekend coffee. You would notice around this time Ben would see me walk in and keeps his eyes on me as I stand in the queue please note this action has been noted by me and my friends on several occasions and we will each make a further complainy in due course. A little after 8.15am after I had got my coffee he deliberately walks out of his serving desk with a box and continues to lock eyes with me as if to say I am looking at you and what?! Youll notice your cameras would see him actually turn round to continue to stare at me this is not a natural body position. At this point I needed to say something so I stated 'Why are you looking at me for?! ' To which he got startled and replied back with 'What is wrong witchu ' in his strong nigerian accent. Ironically assuming he has done nothing wrong but continue to stare at me not just on this occasion but perhaps 10+ occasions. I told him to not come close to me, I dont want you any where near me or I will do something I will regret. I put down my coffee as his threatening and deliberating behaviour is completely out of sorts for a regular customer. He came very close to me with his hands behind his back.. he made sure to protect himself with the cameras but I would hope the Greggs colleagues would hear what he was saying to me trying to state I.. of all people would think to threaten another human being!! I told him to back off and I proceedes to protect myself by looking away from him as he smelt repulsive.. again how can this happen in a respectful clean environment AND your serving food!! This behaviour has occured on many occasions especially last year when he refused to comply to a Subway Offer I had every right to use but instead turned the offer as he has served me with the same offer the day before. He cannot continue to work here. I have anxiety every time I come in on a weekend with his stalk like eyes looking at me. Can I also state he had on a previous occasion stepped out of the premises and took a picture of my car including my number plate. I had already contacted the police regarding this. I do not want a disciplinary action, this member of staff need to leave his role with immediate before he mis treats innocent customers. You cannot have an individual with this sort of mental trait as it will just get worse. If he remains in his role and I get stared at again, I will call the police HOWEVER I trust you watch the cameras and you can make your decision. I do not wish to end up posting this on social media all across Manchester with my high number of foodie followers I am not writing this email for a telling off.. me and my other mis treated friends require Ben to leave his position immediately.

Missing a significant amount of the vegetables. I was shocked to see that my Salad Bowl was almost half empty, and the vegetables were barely visible. I was not expecting to receive such a small quantity of salad, especially considering that I paid the full price for it. I feel that I did not receive the value I expected, and as a loyal customer, I am disappointed in the quality of customer service.

Again the service at this store was amazing, the man that served me who I recognise from previous visits had exceptional customer service. It gobsmacks me to see how happy people some are to return to work! Stay safe team and see you soon!