Padington's Pizza - Salem

I hadn't been to Paddington's in a few years because in the past, their pizza was so so. I decided to try it again about a week or two ago and I cannot believe how rude the staff was. I placed the order to go over the phone and when I showed up to pick it up, they made me wait 15 minutes to even address me. I could see me pizza in the hold shelf so it was ready to go. There was no one in front of me. There was no one behind me. I was the only person in the facility and the girl couldn't be bothered to even greet me and asked me what I was there for 15 minutes. I waited to pick up my cold pizza , I'm not going back there. Pizza isn't that great to be treated so rudely.

The pizza was really good. I wasn't impressed with the customer service. The employee at the drink bar was rude and no very outgoing. This was my first time at this location. I doubt I'll go back.

My very expensive cheese pizza topping was smashed on the top of the box since the triangle plastic piece was placed in almost the crust of the pizza (you can see it under the lid if you look closely in the pic) also had to cut pizza ourselves when we got home. Wait time is long and pizzas way too expensive for them to be this careless.. Called manager on duty and was told sorry was not offered no refund or no new pizza, very disappointed

This was the worst experience i'v had at this store-our Pizza was 25 minutes after it was to be ready-they gave one of our pizza's to somebody else--I observed one party of approx 8 leave because there order was misplaced never made-during our 25 minute wait-the 4 people behind the counter were joking around talking will pizza's still had not been prepared--The biggest turn off was one of the employees brushed his hair back with both hands then promptly stuck both hands into ingredient tubs to pick up toppings for the next pizza

We hadnt been to Padingtons in a while so we decided to give it a try. We ordered a Bandito pizza to go. I'm glad we did. The pizza was good, but the service was just ok, barely friendly cashier, and not very professional. The cooks and the manager looked like they just rolled out of bed, and the restaurant was gross. Very dirty and outdated, food scraps and paper all over the floor behind the counter, food prep counter and storage doors are all beat up, and most tables had food remains on them even though it wasn't very busy. If you are going to have an open kitchen concept, it really needs to be appealing and clean. We were hesitant to eat after seeing the kitchen. It's sad to see how bad it has gotten, we used to love to come here. Back to Walerys!