The Bistro Eat. Drink. Connect.

The staff was really nice, and the bed was comfortable and the room was clean. Parking is free. But the view was pretty bad and I was woken up at 12:45 by someone/multiple people stomping around in the roomabove me or next to me- for 30 minutes!! I could not tell where the sounds were coming from but it was so loud!! I just laid there for 30 minutes hoping everyone was ok! I'd booked this property last minute because I worked late in Elgin and wanted to avoid a long, snowy commute; usually I stay at the Hoffman Estates Marriott. I wanted to try a different Marriott and this looked cute online and the pool looked good. I was really looking forward to a swim, dinner, then solid sleep. Unfortunately both the pool and the bar/cafe were both closed! Also, an elevator was out of order. I drove down the street to Jewel grocery store for food, which was adequate, but I am bummed I didn't get to swim because the pool was out of order. And I definitely didn't get a solid night's sleep. I won't return.

Stayed here with our senior dog. The pet fee was reasonable. I am platinum and we had a large room on the top floor with a balcony. There was a small couch and lots of space. The hotel didn't seem very busy and was quiet. There was plenty of parking and there were places to walk the pup. The room was clean and the bed comfortable. The elevator was a little rickety. It would shift when you entered the elevator. The pool was down but they reached out to let us know before end.

We recently stayed at this hotel for a wedding weekend. The hotel itself was fine. When taking the elevator we noticed that the elevator inspection certificate was expired by many months. We joked about it but that was a little alarming. When coming back from the wedding late at night the next day we ended up getting stuck in the elevator at about 12:30 am. The elevator completely shut down and when we called the front desk no apologies were exchanged and she was very abrupt and rude and shrugged off the entire situation stating she would call the fire department but didn 't know how long it would take. Eventually the fire department came and it was all resolved. Although we were not in the elevator for more than 30 minutes it was alarming to be treated the way we were as guests stuck in the elevator. When we checked out the next morning we just mentioned again to the front desk that the inspection certificate was expired on the elevator and she laughed at us and said O you were our lucky guests almost insinuating it has happened before. She explainEd that they actually just had an inspection in July. If that were true the fire department would definitely have updated the date on the inspection certificate for liability sake. Just a little shocked and disappointed about the customer service thinking about the potential risk involved in this situation with guests at this hotel. someone who may depend on elevators or simply guests in general are not being thought of in this situation. It is disturbing that a hotel would continue to run an elevator that is out of date and not safe for its guests and no apologies or action was taken even after we got stuck in it and mentioned the situation. and interesting situation overall and I hope the elevator inspection happens soon for everyone 's safety.

Exceptional customer service from Andrea at front desk that jumped through hoops to connect my internet. She was very personable and kind and deserves a raise! Clean hotel too.

A small but very nice bistro. All in all, it's a bistro sponsored by Starbucks Coffee and of course the coffee is great. I will add that the service is very nice.