Golden Chick - Sachse

Max!!I went through drive-through to purchase some food and Max. The manager was there. I had mentioned to him that I should've been in a book because my okra was left behind before he went to go look at a book and said he didn't see it in the book, but the entire time I felt that he was a little bit an ease, or as if I was not telling the truth, I'd give him the name of one of the other team members that was there so that he could search you asked me to write my name and number on a piece of paper and that he would pass it along to the other team member which she did give me my okra, but I ordered almost $43 worth of food and got halfway home and realized that he didn't give me my mashed potatoes and gravy I went back to the store where I tried to hand him back all the bag so he can check himself so he can see that the potatoes and gravy were not in there. He was very rude and disrespectful and then when he went to get the food. I noticed that he was saying something in foul language, but I couldn't hear him . Just his gestures ,so then when he went to get the food, he handed me the potatoes and gravy, and then he slammed the window very hard through the drive-through, which made me an easy so I blew my horn and I asked what his name was and he said that his name is Max are you the manager the district manager? What are you? He said just a manager so I want it to be known that if we're getting this type of customer service for the amount of money that we pay something should be done. I don't feel that we should be treated this way. I felt that it was more racist . Than anything I felt because of the color of my skin as to why he decided to treat me as such. I've been to this location before and they were not changing gloves while changing trash, and use the same gloves to change the trash to cook the food. I didn't make a report and those workers are not there anymore but still this treatment in the way they handle things should not be a such. I'm very disappointed in this location and I need this to be taking care of! If he or certain staff can't deal with various cultures then they should not be working in this industry! And to add injury to the insult, I even asked if he could make the food fresh because I had a little ways to go when I arrived at home the food was not fresh and majority of the food was not even in part for me to eat. This is very sad. I was just at the point to where I left it alone but I'm posting this review for others to know this is not something that anyone should have to endure especially when you're being disrespected it doesn't matter if you pay one dollar or $43 customer service is customer service. We literally purchase food out for good customer service in the convenience not to be disrespected. Please talk to Max and help him understand that all people are just people please don't see color !

Literally spent 10 minutes at the drive through window waiting on my food after they tried to pass of someone elses order to me. Then on top of that, when i got home, i discovered that they still goffed my order up.

Garbage punk rude employees. I was told to download app to cancel web order!! Rude employee, he hung up on me when I tried to cancel order, he told me I had to download the ap in order to cancel!!! 2 days later, I see a charge for food I never got, called store again, spoke with supposed manager, she hung up on me also. Do NOT go to or order from this location!!!

The chicken strips are always good at this location. Sometimes the sides taste like they are fried in old oil though. Good tea if you are a tea drinker.

Their bread is amazing, so soft and fluffy, ask for butter and honey, we get it every time!!! The staff was especially welcoming and service was on point!!! The restaurant was clean and spacious. We have 2 teenagers and 3 little ones, this restaurant was very kid friendly!!! After the super fresh, hot, moist, crispy and tasty fried chicken with Mac Cheese, our kids enjoyed delicious soft serve and even a 25 cent win every time egg machine!!! Thank you Tee, Jesse and Juana!!!Kid-friendliness: Spacious with Kids toy machine and ice cream!!! The staff made the kids feel special!!Parking: Close and easy parking!Wheelchair accessibility: Easy Access