Holiday Inn Express Suites Roseville Galleria Area, An Ihg

Very nice and clean. They have very comfortable beds and lots of room to move around. The staff are nice and the house cleaning is good. They have a lot of parking and disabled parking in the front. The pool is nice and clean. They have a great breakfast the next morning that opens early. The only thing I would recommend is that you check the prices before booking a room. There's a big difference between other areas around town.

I had made a reservation 4 months prior for a different hotel but when we arrived early to dress for a 4 pm wedding we couldn't get in. I then went to the IHG app and checked for availability. They keep your credit card on file. I entered the info for the day's date, and someone bumped me. My finger hit the reserve button. I called the main 800 number, the hotel itself and even the manager. They refused to cancel a reservation made in error! We stayed at the Best Western, which was more expensive, and was still charged 184.00 for a hotel we didn't stay in! They only care about the bottom dollar, not clientele. Avoid this hotel!

Most of the staff that I interacted with was kind of rude, Shane in particular became frustrated with me very quickly when I called ahead to ask for details on how late check out works. I work in customer service too (bartender), and I am very sure that my tone was pleasant/ I didn't say anything that should have provoked him. Room was nice, except for that I could not turn my AC off and the mini fridge was not cold enough to keep food. Will not stay here again, who wants to stay in a place where all of the employees are in a funk? especially for 200$ a night.

I haven’t even finished my stay and I am really enjoying the staff and room! Chas is absolutely AMAZING and sooo sooo sweet! She really went above and beyond since my first call here to check in! She is made for hotel management! The room is nice and roomy and very clean! I will probably come back with my family just because of her hospitality, her and the rest of the staff!!

Absolutely love this place. Left my lucky hat of 20 years when I left town and tried to call them to recover. Cancelled my flight back to Germany due to being unable to contact the hotel from a simple phone call. Referred family to have them go to the hotel and check in with staff. Discovered that cleaning crew needed to check. Hours later found the hat. Thanks so much to the team for not stealing from me!