Tropical Smoothie Cafe - Rosedale

Great establishment and super friendly staff! I loved how clean the restaurant is everytime i go there. The staff are very knowledgeable and kind and will always focus on what your lookjng to get instead of trying to push something else down your throat, like other places i have been at. I highly recommend them!

I frequently came here and always purchased a large smoothie and chicken bacon ranch but I added two cookies This day when I arrived the guy that would usually make the sandwiches was at register. Surprisingly. I placed my usual order and I noticed he was having a hard time placing my order. As he continued to ring, I noticed the ladies in the back who normally do the placing of the food order and smoothie. I took special notice of this because of the things I stated above. While ringing he asked me one question about my order Whether I wanted bacon? My reply was yes never thinking he didn 't get the rest of my order right. I even included a tip which I have being doing and of course it was included in my purchase as I used my card and not cash. I had some errands to run so I didn 't look at my order before leaving. My fault. Once I realized my sandwich was wrong I immediately returned so that my sandwich could be made correctly. When I came back the guy was still at the register. I let him know my sandwich was wrong and he said did I place my order online. I said no you placed my order. He then said it wasn 't his fault I asked for bacon, I said yes doesn 't my sandwich come with bacon. He then wanted to continue to talk about how it wasn 't his fault. I only wanted for my order to be made correctly. I didn 't want the difference in money which the wrong sandwich was more. I just wanted my sandwich made correctly. He wanted to go back and forth with me about it wasn 't his fault. At this point just give me my money back because I didn 't come all the way back here for this nonsense. I just wanted my sandwich made correctly. He then went in the drawer to retrieve my money and while doing so, I asked for my tip money as well, he said I can 't get my tip back. I left the location and as I was sitting in my car, I realized I didn 't have the two cookies I purchased because it was in the bag with the wrong sandwich which was thrown in the trash. I returned to retrieve my money for the cookies. After waiting awhile I was finally refunded my money for the cookies. I vowed to never return to this location. As much as I frequent this location and had mishaps before, I never experienced this nonsense. I even bragged about this company but not anymore

Great place Service: Take out Meal type: Other Price per person: $10–20

I gave Tropical Smoothie Cafe at Golden Ring 2 stars because they messed up my order and wouldn't fix it. This was only my second time there but if they are not going to right a wrong I may not want to go back again. I would encourage anyone desiring to order from this establishment to ensure they COMPLETELY understand what you are ordering BEFORE you give them your money. Service: Take out Meal type: Lunch

My first time here, it was very eye opening the different items for healthy foods, very good place if you are a health conscious person and my sandwich was very good. Food: 5 Service: 5 Atmosphere: 5