Jack's - Rome

I ordered a breakfast package, bacon, no cheese. When I opened my bag, was it a cold wrap with a piece of bacon broken in half and a cold piece of cheese?. wasn't even heated! At this point I looked at my receipt, and it was ordered as no egg, according to MY mistake not to look at the reception when it was given to me BUT it was not yet edible except the bacon. I'll also say I'm here for a cup of ice, but I should order something instead of asking for a free cup of ice. I didn't know to order a cookie because it was hard as rocks at more than one occasion. Don't go to Jack's on Shorter Ave until they can get together! Not sure?

I usually enjoy Jacks due to several reasons although this last time has me thinking twice about ever going back. To summarize the 40 minute wait as a walk in customer and still not getting what I ordered and paid for (without a return of any of my money . To say the least, I ordered 1 . 2: 2pc chicken dinners w/green beans and mashed potatoes w/gravy. *Upcharge: 1 was white meat. 2. Child's cheeseburger meal. 3. Extra side of large french fries. ?40 minutes later I received... 1 box of 2 pieces of chicken thighs, french fries and 1 biscuit. A childs hamburger plain with fries. All for a grand total of ?$26.52??? I'm probably not ever going back.

I am sad to rate so low, it?s just that.. it seems each time I have been to Jack?s with family or friends?we don?t enjoy it. Most of the mornings the biscuits are doughy or fall apart. Lunch or dinner chicken is cold or hard or to old, the tenders are small or shriveled up or to Crispy. The burgers are sloppily put together. I work hard preparing food for my family, working all day to make a living, when I go out,I would like to enjoy it. We have been many times to Jakes to be fair ,this is not just one visit. ?

First time at this location and second Jack's visit. No different than my first time, very friendly staff and for d cooked to order. Although it's a typical fast food menu, their quality and value seems a lot better than other national chains. The interior of the store was clean and not a crowded order area as some places are like. The prices for what you get can't be beat. Will definitely be returning more often. UPDATE SINCE LAST VISIT: I may have just went back on a bad day but no one should be in food service if you can't treat customers respectfully. They had no personality except for negative. Although my receipt reflected the correct meal and how it should be, it was incorrect and they REALLY didn't seem happy to correct it. Not sure I want to go back here if this is how they treat customers. Once I got my food, it was good and taste fine burger is similar to a steak n shake. Steak n shake may have been the best choice.

This is awful I went to Jacks on my lunch bro this evening and ordered a burger combo with extra onions. This what I bite into runt my appetite I even took the onion off and still couldn?t eat my burger . Fries taste as if they were reheated. I?m at work still hungry. And this not the first time West Rome restaurant employees don?t care about how they prepare they food. That?s why I just a refund.