Mcdonald's - Rochester

Accurate food order but coffee was $4 for the worst tasting iced latte i?ve ever had, those prices and still charging .15 cents for a ranch packet is ridiculous

It?s very aggravating to not even be able to ask for barbecue sauce because three different employees don?t understand English got a simple order incorrect FOUR times and argued with me about it a freaking cheeseburger (only ketchup) hamburger (sesame seed bun extra ketchup and mustard). Don?t waste your time if you want your order right

Everyone has been to a McDonald's the food is standard here's where this location just keeps failing. They have no idea how to use the McDonald's app. I have repeatedly had my card charged only to get to the window to again be charged telling me the payment didn't go through. I was there 2 days ago pulled up to the window same story so I said no this keeps happening. They had me holding up that line for close to 10 minutes while 4 employees huddled around the register determined that no my card really hadn't been charged so I paid cash. Well guess what when I got home I called in for recent transactions and sure enough I absolutely had been charged. I headed straight back and demanded a refund to be told by the SAME staff not an hour later I couldn't get a refund as the receipt says cash and there is no record of the charge despite the time of transaction and price being identical. I've been ripped off close to $40 due entirely to staff incompetence. I will never go to this location again and I strongly caution anyone who does to NEVER use a card or the app.

I've been to this one since I've moved to Rochester, and it's the only one that's been consistent on how fresh everything comes out. I don't think I've ever gotten anything feeling like it's been sitting out even during a rush

Easy to order system. Window people are prompt with their questions and get food out quickly