Jersey Mike's - Robinson Township

Twice ordered via Uber Eats. Got a notification that JM cancelled the order, but no refund. Two times. Shame on me.

This was some of the worst service I've had in a very long time. It started with them being out of the bread I wanted, wheat. Then the person making my sub started putting the wrong meat on my bun. She then proceeded to talk so much to her coworker that she stopped to clean the counter and took 3 minutes to get back to my sandwiche. I told her what I wanted and then half away thru, while still engulfed in her conversation almost didn't give me the extra mayo and bacon I requested to begin with. I seemed to be the least of her concerns. She had not idea I had even paid a solid 5 minutes before she finally finished my sub. I won't go back to this location ever again .

Just a horrible experience. Was asked to give my order while worker was in the middle of making another persons order completely blowing me off half the time. Then the grill cook kept looking back at me as she made my sandwich, then proceeded to make a sandwich with the most hot sauce I’ve ever seen in my life. I specified “no blue cheese add ranch” was given almost ZERO ranch and extra triple the hot sauce. Completely ruined sandwhich. Customer service is absolutely horrible, nobody has even close to a smile on their face everybody wants you gone as soon as you enter. Just a horrible horrible experience for a place I’ve loved for so many years

The sub was fresh and very good. The workers were very friendly.

Terrible experience. Didn't get all the food I ordered for an online pickup and the sandwich was wrong. Didn't see this mistake until I got home and opened everything. Reached out and never heard back. So disappointing.EDIT: Emailed them per their response below and haven't heard anything back almost a week later, so they don't really care.