Moe's Southwest Grill - Roanoke

Food always tastes amazing. theres great amount for the money!

I just would of liked for fresher meat in my burrito. I could tell that it was dried out a n.v d way to many jalepenos.

On September 29th 2022 approximately 8:00pm I’ve witnessed an incident due to poor management to their own employee. I’ve noticed an employee under distress and overwhelmed this employee when to grab his free drink while an orders was being taken I currently don’t blame him for doing so. While he was grabbing his drink the manager has degraded, humiliated and embarrassed him by yelling and saying along the lines you can’t get your drink while we are serving the customers. I’ve noticed the expression on his face in fury. Just that chuckle he made which stated I’ve had enough considering his breaking point. He walked away from the machine and into the back of the restaurant and I’ve noticed him punching an object in the back out to relive his tension for my understanding. His manager continues to yell at him and told him to clock out and firing him at the same time. This is what we have as managers these days who can not handle an employee in distress and it’s obvious she did not try to understand and notice the problem and she did not give him a couple minutes to calm down and return to his duties. I believe she should be accountable for the incident and he should have his job back. Both parties are in the wrong but it can all of been handled way differently. Management in this restaurant is a disgrace for this franchise I’m not coming back here.

Wow, has this place gone downhill. We visited during the noon hour to find a filthy, nasty mess and only one other customer in the entire restaurant. The glass look through to make our choices was splattered with old, oxidized food. The floor was littered with trash and puddles and despite there being only one other customer in the place, there were only two tables clean enough to eat off of. The staff was bumbling, making us walk the length of the line twice because no one was available to run the cash register. The food quality dropped off as the cleanliness did, apparently. I will miss the quality we used to be able to get at this location.

This might be the first time I've ever asked for a refund at a fast food place. I ordered a veg nachos with cilantro rice and black beans. When my turn finally came up they went hunting for the cilantro rice and couldn't find anywhere that took some time. The food counter was SUPER dirty. I asked for him to change his gloves which he did with no complaint but then proceeded to pull up his pants and touched his face then check the meat that was grilling. Finally got back to my nacho and put 1/2 scoop of black beans yep it was practically out too. Put all the other veggies on then put regular rice on and as I was going to go get a refund because of so much cross contamination he sliced up the meat on the grill and put it on my nachos. So done. I love moe but this location needs some help before I'll come back.