Alba - River Kelvin

Service: Dine in Meal type: Lunch Price per person: £30–40 Food: 5 Service: 5 Atmosphere: 5

I went here with a friend for lunch having been there several times before . But this time was awful it was busy i accept that so we got put into a room with 4 tables in it we were 1st ones in it so they took our order then the other 3 tables got filled after after some time orders started to come out only not ours all other tables had starters and main we only had our starter some people were finished and a server came and asked us did we want a sweet we said havent had mains yet so we waited again my steak pie comes out cold my friends curry come out well half of it so she waited got nothing so she goes looking for a staff member get a barman who sends a server around asks me whats wrong i said meal cold she offerd to heat it up but by that time i was fed up with the place so refused anything else paid and complaint fell on deaf ears so i will not be back in there agai

Lovely food and wonderful service Food: 4 Service: 4 Atmosphere: 4

Made a reservation for dinner on Saturday 23 September 23 as a special birthday dinner for my Mother-in-Law. We had visited a couple of years ago and the food and atmosphere was really nice. The staff then made you feel welcome and were very attentive. However, this can 't be said about our recent visit! On arrival the female manager who was behind the desk was abrupt and cold. This somehow set the tone. After waiting for a couple of minutes we were shown to our table in the Conservatory area. It felt like we were entering a canteen. Large parties of diners (which we have no problem with) however it is not unreasonable to say that you had to shout to have a conversation. We were instantly given the menus to order food without being given a drinks menu or asked if we wanted to order drinks. We asked for a drinks menu and then ordered. Some 30 minutes later our drinks had still not arrived meanwhile we had almost finished our starters! The place felt busy but nowhere near busy enough for a 30 minute wait for 4 drinks. We then ordered a bottle of wine for the table with our main courses. This took less time to arrive however when it did the wine was deposited in an ice bucket and then we were told I will just leave this here . Here was on the floor! Meanwhile, someone thought that a Saturday dining experience would be enhanced by putting football on the TV. We persevered with our meal and one of the large parties then left. Following this it felt as if were in a furniture removal showroom as the large table was then separated, large chairs were brought in, some were taken away and all in all and whilst we tried to have our birthday meal the furniture moving went on for approximately 10 minutes (even though there was no one waiting for a table). Meanwhile, we tried to use both the Gents and Ladies toilets. To say both were filthy would be an understatement. No toilet rolls in any cubicles, cobwebs and general lack of cleanliness around the sink areas. If you use the cleanliness of a toilet as a barometer of how clean a restaurant is then this would make you think twice about eating there! It is fair to say in all our years it is difficult to recall a worse experience and we left as soon as we possibly could. We did not say anything on the evening as we hoped that it had just started poorly and would improve. We also did not want to cause a scene on what was a birthday celebration for an older lady. I can only assume that this restaurant is under new ownership or has changed hands in some form as the experience of two years ago and two days ago are literally night and day. Safe to say we will not be returning!

Good Service: Take out Meal type: Brunch Price per person: £10–20 Food: 3 Service: 3 Atmosphere: 3