Camping Choisy - Rigaud

Rooms: 5 Service: 5 Location: 5 Hotel highlights: Quiet

Tried to deal with our complaint offline and owner never responded. We had reservation June 1st-5th and we were expecting everything we saw on the website. Pools, arcades, bouncing pillows..etc. Pools were closed, bouncing pillows were turned off and games in arcade didn 't work. We asked for a refund immediately upon arrival so we could go somewhere else with our kids. They refused to refund us. It was +34 and this was a trip for the kids to allow them to swim. Unclear rules about fire ban not communicated to us. No fires allowed posted at the front gate but park had fires everywhere. We called the gate twice to ask if we could have a fire and they said no, despite everyone enjoying a fire. Only upon leaving that we figured out fires in a covered pit were allowed. 5 of the Arcade games were not working. Staff would not start bouncing pillows at 2:30 when we asked because they close them at 6. False advertising. Manager said we could have had a refund if we asked while we were there. We did ask within 5 minutes of arriving and our request for refund was refused. We spent our time traveling to the Provincial Park so kids could swim. Followed up with manager by phone and email and got no response. We won 't be back. This place caters to seasonal campers only. Willing to delete my review if owner bothers to contact us. Since we complained, the website now has an added pop up that advertises the pool opening dates. This was not there until we pointed out how misleading it was. Manager said they send an email after booking before your arrival that says pools are closed. This email is sent before you arrive with a subject line of map . Changing the terms of the purchase after the fact. Again, false advertising.

De très beau terrain côté rivière Service: 5 Hotel highlights: Quiet, Kid-friendly

The lots are not well maintained. It starting to look a bit derelict. Not somewhere I would like to spend my vacation.

Been there twice. Love it. Especially good for kids. 10km/h max speed.