Mcalister's Deli - Ridgeland

I was at this place maybe 4 times and the customer service is terrible every time. this is my last time back to this place. Today I have entered a whole group of team members on the front. No one has greeted me. cool, that's good, ordered my food. never said that I wanted to place a To-Go order, nor asked the lady. She asked for my name, I didn't think I was sitting down and I heard that my name was called so that I looked up that they made my order. Well, that's good, I guess I'll just take it home and eat it. I asked for a cup of honey, and the young lady asked if I would take brown scab. if I asked that they didn't have honey screed, she said "good it is 0.54 cents" I'm like ummm okay no problem, I can pay 0.54 cent, with confusion I wonder I look like I can't afford 0.54 cent? then I come home to eat my food and open it to the 0.54 cent honey screed to hardly half full! what as manager/steam manager apparently screamed at the workers on the back about having died with their man on the parking lot while waiting to be greeted or to take my order. only very unprofessional and very ignorant employees, and perhaps I add that was about 19 o'clock, so it is not the morning crew.

Hands down the worst McAlister’s I have ever gone to. Every time I order my nacho basket something is wrong. Either I get BEEF chili instead of veggie chili or my extra rotel is missing. I tried calling my order in this time, no one answered the phone. Waited 30 mins for my order, just for it to be wrong. Worker in the back wanted to argue with me over accuracy of my order. The manager was apologetic about it and tried to supplement the worker’s rudeness for a free dessert. I’m not sure if this location is run by high schoolers, but professionalism and urgency is not their specialty. I will be taking my business to the location on northside drive from this point forward. This location is too new to be this awful.

Super friendly service from Samia! Food was great and comfortable atmosphere while waiting.

I had a change of heart and upped my stars. This is the season for grace. I just hope corrective action is done to better serve this community._____________________________________________Wow, can't believe I'm writing a bad review about McAlisters. This is probably the WORST location I've ever been to. Management is the direct blame for my situation and no one else. She has been rude and unprofessional. Get a secret shopper to this location ASAP!!

Came in late night on a Saturday and the staff was just as friendly and welcoming as if I were the first customer of the day. Soooo pleasant. From the cashier to the manager. Entire staff just excellent!!! Even had issues with my card, their attitudes did not change. McAlisters always hire good staff. Been a customer for years. March 2022!