Deer Creek Coffee - Richmond Heights

Both of the workers I interacted with are also so helpful and nice ! Not only that but they handled a horrible situation today so well !! The manager did a great job handling it as well as the cashier . The man was screaming at them for no reason they were both so calm and I can personally say they were not rude at all ! These girls are awesome made sure to take my order even though the guy was screaming trying to be rude to them pulling the race card If they would have said something racist I wouldn’t be backing them up but they didn’t and we’re so polite to him … but anyways Thanks again ladies for being awesome getting my coffee order right every single time <3

Made a curbside order and the time said it would be ready at 8:45 am. I got there at 8:40 and called just to let them know I was there. The girl on the phone sounded like she hated her life, job, or both. So unpleasant. She told me they were still working on the order, so I sat and waited. I didn’t end up getting my items until a little after 9:15, so I’m wondering if they started making everything at 8:45. I never have a pleasant experience here, so I don’t know why I keep giving it a chance. The food and drinks weren’t even worth the wait, the coffee was so average and basic and the food I received was soaking wet (breakfast sandwich). I had to let it AIR DRY before I could eat it… that just doesn’t seem right. $40 for 2 drinks and 2 sandwiches that we didn’t enjoy at all is just insane to me. Time to keep looking for new places.

This breakfast spot is cute and well-planned. I'm not sure how it's not busy on a Saturday morning at 8:30, but I'm glad we found it!Kid-friendliness: This would be a good place to bring kids if they aren't super picky eaters. There are a few options for the picky eaters though.

I come here regularly—enjoy the food and latte, but will stop supporting due to the passive rudeness of the FOH. The slow wait time for food and so much more lack of efficiency I can look past, but consistent poor customer interaction— I’m done. In particular, the skinny gentleman with facial hair that sometimes take orders or make drinks is just so unpleasant. At least put on your customer service face to people who’ve supported the business for years. Never heard a thank you, saw a smile or anything …. Just straight passive rudeness with an attitude of being bothered when patronizing Deer Creek. It’s the little things.

Some of the staff are rude and service with online orders. I ordered my food 38 mins ahead of time and arrived 6 mins after the listed ready time. My order hadnt been started. I go to this place because my office is right down the road so its a convenient location. I went a week later just for coffee, once again I ordered it online so I can walk in, grab it and go. But my coffee wasnt made yet. I stood by the pick up counter and it took a staff member 4 mins to even acknowledge my presence. Once i was acknowledged, i watched the lady make my coffee. My order was pumpkin spice medium size with OATMILK. I watched her pour regular milk in the cup. Assuming she must be making someone elses coffee, I waited. She brought the coffee over and tried to hand it to me. I informed her that I ordered my coffee with Oatmilk, she looked at the note on the side of the cup and said yes, I ' aware and I used Oatmilk I told her I watched her make my coffee from start to finish and I saw her use REGULAR milk. She rolled her eyes and began to remake it with oatmilk. At that point, I no longer wanted my coffee. I asked for a refund and she insisted only the manager can issue that but and he wasnt in that day.