Subway - Richmond

This Subway is not usually convenient to me, and that's a shame because it is a very good Subway restaurant. The food was prepared carefully and tasted great. The staff was friendly and courteous. And the store itself was comfortable and clean. It's not a big place, so I imagine that it would be tight during the lunch crunch, but that's usually a good thing.

I don't particularly like every Subway that I go to. I've pretty much stopped going to a few in my area of travel, but this location has always been on target with great customer service, cleanness, and helpfulness. I give them 5 stars hands down. I hope they keep my attention so I will never be disappointed.

Worst experience I have ever had at an establishment. I placed a pick up order online. When I arrived I was told that they did not receive my order. I showed my email confirmation receipt confirming the correct date and location, I showed that my card was charged as well. They refused to make my sandwich or return my money because they said they ?didn?t receive the order? he called someone (a gm I am assuming) who then told me to resubmit my order. Why would I place another order to be charged for the same sandwich twice! Their lack of competency was astounding. You would think that after providing the proof of purchase and payment that would realize that they had an issue on their end and would make my food. Instead they refused to do anything about it. To top it off there is no customer service number leaving me to submit an online inquiry as a ?complaint? I had to contact my bank to reverse payment. Leaving me with an hour wasted and still no food. Thanks to this location I will never visit another subway.

THEY NEED MORE STAFF!!!!!!!!! You have one lady doing all the work with a big line. To top it off the inspector was there in the dinning area waiting for her to finish so he could talk to her. UMMM HELLO, call for more staff to come in !!

Deborah G is the best ????????????????. She is extremely friendly and really enjoys helping people. The subs were fresh, delicious, and made with love.