Blanchard's Coffee Company - Richmond

I've been a patron of Blanchard's for almost 5 years now. Coffee is excellent quality, service is typically super friendly. I was surprised when I bought my wife a holiday gift from Blanchard's, including this mug. We didn't run it through the wash, just hand washed in the sink like the barista said to do, and the artwork/logo started to peel off. I went back in to return it, get a credit or replacement mug but the barista kind of shrugged and said they couldn't help me out. At the very least maybe offer to cover a coffee or two. Thought that was weird for the we've probably spent there, and introduced dozens of members of our family and friends to the Blanchard's brand near and far I was really bummed out. I used to work in the service industry, for big companies like Patagonia and small brick and mortar shops where the customer was always right. The fact that the barista questioned me about this silly little mug (again, 12, kind of steep, but also not a big deal for Blanchard's in the long run struck me as an odd customer service choice. At the very least, I thought they could swap it out, maybe it was a manufacturing error or something. But I went on my way and have a pretty bland (pardon the pun yellow mug. I really wanted to rep their brand and get my family a few other things this season. But with little confidence on the quality (again maybe this is totally out of their control, but should be addressed as she mentioned others who bought mugs had the same exact issue and were able to get a replacement ...? . Anyhow, I wont be purchasing any other shop items in the future as I don't feel confident about the quality. As someone who currently works in brand and advertising, this felt like a miss. Best coffee shop in Richmond, but a bit of a gamble on the customer service and product quality.

I life this little coffee shop! Great coffee. They have a vending machine outside to get your beans, as well.

The Banoffee Latte is actually insane. It taste like you’re drinking banana bread. I just know this will be a favorite. I hope they decide to keep it or at least bring it back if it goes away for the new season. Idk how it works. Anyway, I love that they offer decaf espresso drinks as I can’t have full caffeine

I don 't get coffee for here enough. The staff is always friendly and welcoming and the coffee is beautiful and delicious. What more could you ask for?

I have been a loyal customer of Blanchard’s Coffee for at least three years, and they have the best coffee in Richmond. Their lattes are smooth, creamy, and perfectly balanced, and their beans are roasted to perfection. Their staff is always friendly and helpful. I visit their Broad Street, and Forest Hill locations equally. I always get a great cup of coffee and a warm welcome.