Mcdonald's - Richmond

The manager Emily is very rude ，staff sit near me eating lunch but play very loud tiktok

My destination after weekday mass, love the view overlooking the airport an ample parking.

Walk in service is extremely slow. My coffee and burger order was the only one on the board and it took almost 10 minutes for them to make it. It was not the first time.

We ordered one large kiwi pineapple banana smoothie and one medium kiwi pineapple banana smoothie, one large fries and a chocolate sundae. End up the fries is in small to medium amount which only filled half of the fries box! Further The two smoothies that we received were in the same size, the large smoothie was still have more than one centimetre before hitting the cup line near the top. When my son talked to the staff asking him to top up the large cup, he grabbed the two smoothies (one large and one medium size), and pour the smoothie out from the medium cup to the large cup to top up the large smoothie! What kind of attitude is that? We are not beggar who ask for free food but have paid full price for what we are entitled to receive from the merchant! When the staff passed the “adjusted” smoothies back to us, the female staff who was standing next to the Asian young staff who was dealing with our request looked surprised by what the Asian staff had done to the cups. This is a terrible customer service experience that we ever experienced at McDonald’s. We will never come here again unless the team manager look into this and take appropriate action to a better training to their team! They need to know what is the proper amount of each food items and know what is a proper and respectful way to deal with their customers!

Went this morning to get a toasted plain bagel with butter and a coffee. Simple enough order I thought. Got the coffee then got told there's a wait for the bagel? Got the bagel and the wrapper looked like it was thrown together. Then unwrapped it and there was soo much butter I couldn't eat half of the bagel. Like this location but really a wait for a plain bagel? There has to be a bit more effort than that.