Chipotle Mexican Grill - Richfield

Total: a fine chipotle with a fine customer level positiw: all items were available space to set pick up is hidden behind the counter: not a big fan of the layout here feels somehow like a middle school cafeteria

So I was in Minnesota for a quick get away. The location in Mall of Anerica was way too crowded plus I had ate there a few days prior and it was nothing to write home about. This location was okay. Nothing to rave about. The steak could have been fresher. Neither location had the vinaigrette dressing to compliment the salad which is my favorite part.

My order was not put out by the pick-up area. I waited for about 10 minutes and then found that they do not put them in the pick up area anymore because people steal. There was no sign though, so the food just got cold for 10 minutes. I don't steal and I was punished because other people steal. Please put a sign up directing customers to ask the counter for the to-go orders. All other parts of the restaurant were great.

We have ordered from here several times, its like 50/50 a good or bad experience. When its bad, pickup orders are getting made in the back like 20 at a time before any of them end up on the pick up shelf. So people are just waiting for their orders as they can see them done and finished in the back but no one takes them to the pickup shelf until there are literally like 20 completed. Also got delivery from here last night and it took 2+ hours and ultimately got the wrong order, my name and receipt with the correct order was on the bag. This chipotle has room for improvement.

The new online ONLY ordering experience is dumb. They won't take your order in the restaurant even though there are people standing there and capable of human speech and communication. Idiotic and not consumer friendly. Also they block the doors and lobby area with chairs. Oct 2022: my earlier review was with covid rules, they seem to have returned to normal