Chili's Grill - Richardson

My family and I went to celebrate my dad?s birthday today. The server was very rude. We told her it was my dad?s birthday and she didn?t seem to care to do the usual birthday celebration but did it to another table. Also, we kept asking her for refillsand we never got them. We only had one drink the whole time we were there. We asked her about 3-4 times and she never came togive us a drink. We left very upset and thirsty! It is ridiculous.

They're menu is growing but I usually order the same thing because when I try something else...I'm not too impressed with it. I like going to try the margarita of the month special but they taste like they're mostly fruit juice no alcohol.

I visited about an hour before closing to have a drink at the bar. The bartender was skilled and friendly, but the manager seemed a bit too relaxed. The restaurant appeared to be understaffed, which made the servers quite busy and slowed down the service. However, the drinks were good, and the food was up to standard!

Overall, the experience was decent. The food was good, and I have no complaints in that regard. However, the service was quite slow, and the staff seemed to pay little attention to us, though it didn't detract too much from our meal. The biggest issue was that we were seated near a window at sunset, and it took an eternity for someone to come and close the shades, which left us feeling blinded and uncomfortable. Our server completely ignored us during this situation, which was quite frustrating. When I say ignored, I really mean it—despite flagging them down and making eye contact, they just turned away and didn't assist us. Thankfully, another server eventually took care of the issue.

This was my first visit to Chili's. The food at this location was good, and the service was decent. It was also quite affordable. However, there are better Tex-Mex restaurants in the city. I would rate it a 3 out of 5.