Bronson Bigfoot Java - Renton

They have the most rude staff and are clearly untrained in customer service. Every time I come here the price of my drink changes, they don’t have a fixed price for their drinks. Today when the barista handed me my drink it was leaking from out the lid, I pointed that out to her and kindly asked her to remake it but instead she just wrapped my drink in a bunch of napkins and said “that’s what the napkins are for” I wouldn’t suggest coming to this location.

When I moved into the area I stopped by here to get a drink and it was AMAZING! I went every day sometimes more than once n the girls there always got it right and had the best customer service. Then that slowly changed. Now when I go they seem to be too busy talking to each other or servicing people they know in the cars behind me. The quality of the drink is a hit n miss. Tonight I ordered through door dash but there was no way customize the drink the way I like it so I called thinking it would be no biggie. Boy was I wrong. they advised me to cancel my order n order a different drink because there would be an up charge for what I was wanting. All I wanted was java chips added, which was a few cents more. For the amount of money I spend there you would think there would be something they could do or at least try but NOPE the gentleman that answered seemed like I was inconveniencing him. he wanted me to cancel and re order but i tried to explain there wasn't an option or I would have done it in the first place and if I canceled it would mess up my order cuz I was doing a double dash(same driver picks up both orders n so theres only one fee). so if i canceled i would have to pay for a whole new delivery. I explained that to him n he didn't seem to care. frustrated, I told him just to cancel the whole order all together n he was like okay. HORRIBLE customer service. I will no longer go there. I spend way too much money to be treated like that and I've always tipped them very well. Hopefully they read their reviews (cause I seen im not the only one) n make some changes

I deliver to another place, locally. I don't buy their coffee, but it must be good, there's a long line, that seems to move fast.

*UPDATE* 5-17-22: There was a staff change and things have gone back to as they use to be. This location use to be great, but then something happened and I'm not sure what. Coffee has been coming out more like weak tea than coffee I've gotten my order wrong multiple times, and even when they aren't busy and fully staffed they are wickedly slow. It shouldn't take 7 to 10 minutes for one latte when there are three workers and you're the only car there.

I love their drinks. I think they should improve their speed though they usually have a line other than that their service is very good