Starbucks - Reno

I bought 2 cups hot matcha latte size l and then what I got.

OUTSTANDING SERVICE. I have been to several Starbucks locations around the country. From California and Nevada, all the way to Nebraska and even New York. The Keystone/ 7th location in Reno is the best location I have ever been to. I order online most days and my order is always ready early or right on time. The customer service is amazing!!! They are very friendly and present a good-natured vibe for the Keystone, University, and other surrounding communities. The store has a very calm vibe and I feel welcomed being there. I am located pretty far from this location but it’s definitely worth the drive for me. If you ever want Starbucks, this is the best location. Thank you to everyone working here!

Everytime I go in there they are doing some type of deep clean. I like when I walk into SB's and they say hello to you. This location does it more than other ones I have been to.

Rap SERVICE by way of failing to meet any standards of amenities that STARBUCKS is known for nationally. Customer service is fine if ALL YOU want is a drive through experience. Making this any kind of neighborhood coffee shop to the truest sense and full intent of the phrase is a complete waste of money and time. No INTERNET, or rather allegedly intermittent fiber optic broadband internet service rarely connects, and the only excuse given by ALL managers is that is due to the carrier they claim is AT&T.

I had an emergency situation with my daughter-while driving she became faint (she has a medical conditon) she went into this location to cool down and get a juice. I was shortly behind her I went in and asked if hey had seen her and they pointed the direction. As I'm getting in my car.. an employee comes out and says to me..she was acting suspicious and spent an hour in the bathroom. I immediately asked if they rendered any help. I knew it was no because of what he had said.Where have we gone wrong.. that a young woman walks in ill and is judged with suspicious behavior..more over, where employees are over cautious in offering help.. either way it's disheartening.