Baskin-robbins - Redford

This place was running low on almost everything! Ordering was a challenge, and the drive-thru speaker made it hard to hear the employee, and vice versa. I don't understand how an ice cream shop can run out of so many basic items. No strawberries, no bananas, no soft serve, no cones, and more! The items we eventually received were good, but it was still frustrating.

Our server was fantastic—he had us laughing and made our wait enjoyable. Plus, everything we tasted was delicious. However, it seems they often run low on waffle bowls or don’t have any available at all.

This restaurant is poorly managed. The staff was unprofessional. I ordered two scoops on a waffle, but I received two half scoops along with an empty cone. One of the staff members seemed more interested in chatting with friends than attending to customers. I won’t be returning to this place again.

They rarely have what I ask for, including items listed on the menu for this specific location. It's challenging to make ice cream taste bad, so I'd suggest going to a more consistent location- This way you'll get what you want.

I ordered two hand-packed 24 oz containers of Daiquiri Ice ice cream from Door Dash. What I received was Vanilla and Chocolate Chip Cookie Dough. Not happy. Therefore, I drove to the store to return them. I was told that the driver was told they didn?t have Daiquiri Ice available. Ironically, however, when I showed up they suddenly had the ice cream available and were able to fulfill my order. I was disappointed that they didn?t take the time to properly fulfill my order from the start. It?s hard for me to leave the house and this was a huge inconvenience.