Crowne Plaza Reading

This restaurant has a good situation overlooking the Thames. Good menu with ample choice for vegetarians. Staff attentive but some would benefit from a more relaxed smiling manner. Good prices.

I was very annoyed as when I booked Fork said it was £19.50 per person but they charged me £25.00 so I felt I overpaid by £30 so cross I will never recommend booking through fork

Mainly go here as usually quiet so can eat without too much noise around us. Food is ok, service is ok. Prices ok. Not for a special meal but just a chance to eat out for a reasonable price.

This was booked as a treat to help a friend who has had a medical diagnose that was not expected. The Crowne Plazza Hotel Reading, restaurant employee firstly said we have no booking and tried to show us back to the exit. We a asked him to check again he refused and said we had clearly made a mistake and walked away . We spoke with reception who had no issue finding our booking which said was made only today. Re confirmation of attendance was made today after email received asking me to do so.. Booking made 3-4 days ago Reception offered a free drink while something was rustled up!!. 30 mins later sat at a table in thorough fare outside the main restaurant layed up area. Food was poor , with tea served in huge builder mugs. No one checked on us re quality of food. On asking for bill to pay and name of hotel manager, restaurant manger appeared and said he would take 20% off bill. The charge of £25 pp but for x 2 was charged £40 was not good value for money. The attitude of restaurant staff was very unprofessional and un welcoming. The restaurant and foyer area were not busy at the time of this visit. Eventuality had name and email address of hotel manager. Restaurant manager unhappy about giving me this info as I have given you a discount already Madam Unfortunately a very poor experience from start to finsh.

This was not quite the first afternoon tea experience I’d hoped to give our Ukrainian guests. We were kept waiting at the start because apparently the booking hadn’t come through as an afternoon tea. When it did arrive, there was cream cheese instead of clotted cream with the scones and although we asked for tea as well as the complimentary coffees we were offered for the delay, this never materialised. It is a nice location with a nice view and the food was good when it arrived (excepting the cream) but it was a decidedly average experience and overpriced because of this at £25 a head.