The Honey Baked Ham Company

We placed an Easter dinner online order for 4 side dishes. We placed the order 2 weeks in advance, paid in full, and set the pickup time for 3 pm. on the Saturday before Easter. We kept getting emails confirming our order, and I got a notification via email that my order was ready.I arrived at 3 pm, as scheduled, and was told that two of my items cheezy potatoes and yam souffle) were sold out, and they were not available. I was livid. They tried to make a joke out of it, and I said it was not funny. Our Easter dinner for many people was planned around 2 of my 4 side dishes.I thought I would be picking up a bag of 4 items, ready for pick up.They offered a refund saying supplies were not delivered as planned.Not my issues. My order should have been packed and waiting that morning out of available supplies. They sold my items as supply lasted and before I arrived. I was out of luck and had to totally re-plan our Easter dinner.I will never order from Honey Baked Ham again. Terrible customer service for items, pre-ordered, and paid well in advance. Go elsewhere.

We ordered online and prepaid days before Easter. When we arrived to pick up our order, we were advised that what we had ordered was sold out. We were told that we should of come two or three days earlier to pick up even tho our pick up time was confirmed. No apology or a solution other that is was our fault for not picking up days earlier.

Reasoj why only 4 stars-the prices are on the very steep side

I have updated my review of last week, The 1 lb of ham I purchased was very good.The negative was I was not told that the potato salad contained egg I was unable to eat it as I am allergic to egg You should notify the customer at eggs or in the potato salad.

Great club sandwich for $10, and I love the variety of meats from which to choose.