Reserver
Tilbagemelding
Bidrage med feedbackThe room was nice. I would just say we stayed all weekend and it would have been nice to have a fridge or microwave in the room. The t.v could have been bigger as well.Walkability: We were able to walk to town to get a coffee and breakfast in the morning.
Listening to the waves hit the shore all night was the most peaceful sound in the world. Staff was super sweet and very helpful. Beautiful lake viewNoteworthy details: Only hotel with the lakeside views on the island
Oh, where to start, if I could give zero stars I would. First, I was asked numerous times for my scanned id, even a few hours before check-in when I was in an area where I had no cell service to send an attachment (on the island! Place is getting run down, not clean at all. Asked for regular coffee in my room since it only had decaf and was told that was all they had, that I could buy coffee in the lobby during their business hours! NOPE, went elsewhere to purchase coffee! Had non stop issues with my key not working, every time I went to the front desk no one was around and I had to search for someone. Although after seeing what the other places were like on the island maybe this was one of the better ones. Not sure, but I will never stay at an Arriva location ever again, this was way overpriced for the condition of the place! On the plus side, the pool and hot tub were wonderful, along with the view from the balcony.Rooms: Not clean, mold in the bathrooms and in need of a good cleaning.Walkability: Location was good, easy to walk around. You defiantly need to walk, congestion on the streets are horrible.
First timer. Staff was not present . On their phones like we weren 't there , we said good morning and they ignored us. We were out right in front of the tiki bar,we asked for a different room,and one with fridge,they said no problem...when we went to check in they charged us an upgrade fee and still no fridge,no iron either. Room was dirty,sheet had blood stain. We almost left but was too tired. The elevator stunk bad and carpets were stained. There was an inch of dust on most things. We asked them for 1 spoon they said don 't have any,ummm you are standing behind the coffee counter. We never ever complain,but this was crazy to be under new owners and not work on the place.
The company that owns this resort is in another country, the name is Airriva. You can’t understand them. They are very rude! They asked us several times for a scanned copy of our IDs, and for us to take a picture and send to them. So intrusive! They have no refrigeration or microwave like it claims on line. We stayed in 308 over the weekend. Our sliding door to the balcony did not lock, and the gulf carts are double than anyone else’s. And we didn’t get a discount for being a customer. To be honest, the bed was comfortable. They lady at the front desk was so sweet. Always a smile on her face. Always helpful, although this faraway company keeps her hands tied. I felt really bad for them. So…that’s all I got. Good Luck making reservations!