The Pizza Factory - Provo

The brott pots on a floor are fantastic and the pizza is quite good. the root beer is great. it's great to get here with a good license for the family business. that is, the place feels somehow abandoned and falling. not many customers. no idea how they stay in business.

So, I've had positive experiences with Pizza Factory in the past, but last night was not one of those experiences. It wasn't even that busy for a Friday night, there was nobody in the tables around us or even the same section as the restaurant as us, but our waitress took forever to come back and check on us in the beginning. Side note, the bathrooms are super sketchy and SUPER dark, abnormally so.. THEN, our food came and we were excited at first, but my mom ordered the same pasta as me but with zoodles instead, and her plate was swimming in water. Her portion was also significantly smaller than mine. We told the waitress and no biggie, she took it back, but brought back an even smaller portion (see picture comparing mine to Mom's), and it was pretty much straight sauce, there were no zoodles hardly anywhere, but at that point my mom gave up and dealt with it. My pasta tasted delicious, which is the only reason I give 2 stars, but both my husband and I went home with food poisoning that night... We had the same pasta, so we don't know what else would have caused it. We won't be going back anytime soon.

The salad bar was not sanitary. The salad dressing that was labeled as blue cheese was definitely not. It wasn't just labeled wrong, its flavor was undefinable. The pizza was overpriced, but okay. The best part of the pizza was the mozzerella and the chicken, both of which were high quality. The service was friendly, but slow. I would not return.

When we walked in, the front entrance looked barren. There were two in front of us who looked like they'd been sitting there for a while with no service. The staff seemed more interested in their conversations than good service. The service was average the rest of the night (friendly but only 1 check in and no refill). But the bread sticks were fantastic and the pizza was good. The cheesecake was average. Overall it was a good visit. But maybe we will try another place next time.

I feel like this place has completely gone downhill. My chicken caesar salad had more tomatoes, croutons and the stem parts of the romaine then the greener parts of the leaf's. So disappointing. I will not be giving them my business anymore.