Waterman Grille - Providence

When a restaurant makes a mistake, and sometimes they will, how they rectify the situation can determine whether a patron returns to that establishment or not... Or in my case, if the reviewer will recommend others try said restaurant. Thanks to the efforts of our server Jacqueline (who was phenomenal all night) and her manager Allison, "Waterman Grille" is a very good establishment that sincerely cares about their customers. My wife and I had ordered the crab cake appetizer to split before our main course, but we noticed after one bite each that the middle of each crab cake was cold. We mentioned it to Jackie, who was genuinely sorry and took our plates away. Her manager Allison came to our table apologizing profusely, and had the kitchen prepare us a brand new order... Free of charge! The new order was perfect, & the rest of our dinner was wonderful. I enjoyed my pork chop with shredded red cabbage and johnnycake, while my wife was very pleased with her broiled codfish with broccoli rabe. We were each given a small glass of limoncello as an aperitif before our French Press coffee and desserts. Great service, a sincere desire to please (especially by our server Jackie, THANKS SO MUCH!!), a nice view of the Seekonk River... The next time we visit the Providence area, we'll be back!

When a restaurant makes a mistake, and sometimes they will, how they rectify the situation can determine whether a patron returns to that establishment or not... Or in my case, if the reviewer will recommend others try said restaurant. Thanks to the efforts of our server Jacqueline (who was phenomenal all night) and her manager Allison, "Waterman Grille" is a very good establishment that sincerely cares about their customers. My wife and I had ordered the crab cake appetizer to split before our main course, but we noticed after one bite each that the middle of each crab cake was cold. We mentioned it to Jackie, who was genuinely sorry and took our plates away. Her manager Allison came to our table apologizing profusely, and had the kitchen prepare us a brand new order... Free of charge! The new order was perfect, & the rest of our dinner was wonderful. I enjoyed my pork chop with shredded red cabbage and johnnycake, while my wife was very pleased with... read more

Waterman Grille is still so darn goodWe went here on Friday night for my birthday and it was just perfect.

Came here after water fire on Saturday and was expecting a bit more. The place is very cute, and the setting is great right by the water and there is a big

We made it to Waterman on a particularly rainy, grey SundayThe weather was abysmal, but it did not detract from the loveliness that is Waterman Grille.