Marks And Spencer - Preston

First and last time I will go here. Went for lunch, decided to have a toasted sandwich, coffee and cake. The toastie took ages to arrive, after eating my cake and drinking my coffee, it still hadn't arrived, so my friend asked a member of staff about it. It eventually arrived lukewarm. Not good enough M S.

Very disappointed awful customer service, I asked for an extra tea bag in my pot of tea as it looked quite weak and was told I would have to be charged . We asked for Sourdough toast and was given stale white bread not Sourdough. We will not be visiting again when we are in Preston

I went to the café in the early afternoon and was disappointed to find that there were limited food options available. There was a long line at the cash register with only one staff member taking orders and making coffees, while another was cleaning a machine. It would have been more efficient to do this when there weren't so many customers waiting. A third staff member seemed to be watching customers clean and clear tables from the kitchen area. This is the third time I've experienced poor customer service at this cafe, and I will not be returning.

My 87 year old mum had been twice this year. Both times faced with a very rude server (the same one) so no, she will find herself an independent cafe for her lunch

The breakfast here as relatively been good over the years. The last 2 visits however have been well below par. Last visit food never came out and after ocer 30 mins i was asked by cashier to provide proof of my order before they would get my food ready. This time the sour dough toast was not fit to eat. A knife couldnt cut it and after chewing for a while i gave up on it. M+S this is our last visit.