Kfc - Preston

Took the money not fulfilled the order, Portway. We went to the drive through at approximately 10.45pm.on Saturday 23rd September 2023. Asked for a chicken sandwich and chips, and a 3 piece boneless meal without the drink, so got gravy in it's place. On arriving home, the chicken sandwich was stone cold, chips no more than about 10 in each of the packets, 3 pieces of boneless chicken as requested, but no popcorn chicken or corn on the cob. Rang them over and over and finally got hold of someone, who said we shut at 11 so wasn't much left. We said well you shouldn't have taken the order and charged full price either. The staff and absolute disgrace and they need to have a good look at their response to our complaint. Please listen to the conversation that took place regarding it as they are recorded for training purposes. Need to upgrade the training for sure. Absolute disgrace

Portions of fries extremely small. The gravy was the worst ever tasted just brown water absolutely no taste of flavour n thickness just water to it just brown liquid with greese.

They cannot get an order correct. I ordered online and went to pick up the order. I should have checked the order before going home because most of it was missing. The quality of the food was disgusting, tasted like cardboard chicken.

Me and my partner went to the drive through like we always do. We ordered 2 variety meals and a side of beans and gravy. It was a massive 22 pounds! We questioned this and she said the prices had gone up! 3 weeks ago this was 14.50 so it had gone Up a lot, I assumed I was paying for the chicken that laid the golden egg up jacks beanstalk!!!! When we received our food we asked if there was serviettes and straws etc in the bag the assistant said yeh. We parked up and I checked the bag there was no straws or serviettes at all in there. I went in to the restaurant told an assistant to which they all looked blankly and said help yourself! Wow customer services was none existent. I wouldn’t mind but the restaurant was empty! I WILL NOT BE GOING HERE AGAIN.

We ordered a 10 piece family feast which came with a half filled bucket. 8 drumsticks and 2 little thighs. The bucket wasn’t half full the sizes were that small. When complained they said they had no chicken. The staff were all miserable and unhelpful. The chips in the bag were also half full. Awful service and awful dry food.