Frankie Benny's Preston Deepdale

This is my second time writing a review for Deepdale Frankie and Benny’s. The staff here are so friendly and welcoming, particularly Joe who took our orders and looked after us throughout the duration of our stay. He was extremely helpful in giving us suggestions...of what to have, and catered to all of our requirements. Our food was served quickly and was delicious! Joe checked up that all of our food was good which we appreciated. He is a credit to the team at Deepdale Frankie and Benny’s and we definitely will be returning because of his great service.

Visited on Valentine's Day. Special Valentine's menu was very easy so decided on the main menu. food was delivered well and in time.

We were seated by Steven, who took our drink orders and then our server, a young girl named Emily or Emma (we're not quite sure), who was very enthusiastic. The food was fantastic and affordable, especially when using the Frankie and Benny's app for discounts.

The waitress, who I believe was named Jade, was lovely. Our only issue was with the portion size of the food, which was very small. My partner had to go to McDonald's to get another burger because his meal was even smaller than our daughter's child-sized meal. The toilets were clean and well-maintained.

Today, we visited the restaurant for my son's 11th birthday celebration with his friends. We ordered our main dishes and milkshakes from the menu. We wanted to order dessert, but we only had 25 minutes before we had to leave for laser tag. We inquired with the server if we would have enough time, and she assured us that we would. We decided to order 4 desserts. Unfortunately, only 2 desserts arrived after 5 minutes, while the other 2, including the one for my son's birthday, arrived just as we needed to leave. This 20-minute delay in serving the desserts caused my son to be upset as we had to rush through his birthday dessert. As a result, we were late for laser tag and missed a game. When I questioned the delay, I was informed that it was due to a new chef and was left with no further explanation. We also requested a balloon for each child, which was not provided, despite other children of similar age receiving them. When we inquired about the balloons, the server confirmed but never brought them. The food was mediocre, as we expected. Overall, it was one of the worst cases of service we have experienced.